Outlined below are 5 reasons why you should take the time to consider the possibility of Contact Centre work;
Not all Contact Centre roles require previous experience; therefore if you're new to the job market this could be the perfect way for you to kick start your working life. This can also be a saviour to anyone who has, through no fault of their own, become unemployed suddenly. Working in a Contact Centre can keep the money coming in while you look for another role more suited to your career path. However, it should be pointed out that more Contact Centres are now requiring staff who have fluency in another language such as, French, German or Spanish.
2. Income and Rewards
Usually the salary for working in a Contact Centre is higher than that of other entry jobs. For example, those working in retail within a junior role can expect a salary of £13,065* as these roles are usually minimum wage. Whereas those working in a Contact Centre role can expect anything between £14k - £17k for Inbound roles and £15k - £18k for Outbound roles. These salaries can be enhanced in the form of overtime or if you are willing to work unsociable hours (e.g. night shift). If you are working in Sales within a Contact Centre you can also receive commission on top of your standard salary. Thus the harder you work and the more sales you convert, the more money you can earn.
3. Career Progression
There is no point in trying to hide the fact that Contact Centres have a high rate of employee turnover. Employees who realise that they are just not cut out for this fast paced, intense environment usually leave quickly thereafter. However, those who find themselves thriving in this sort of environment can really make and impact and steadily progress their career.
Most contact centres prefer to "promote from within" by encouraging employee engagement and motivation and those who flourish are the natural choice when there is an opportunity for career progression through promotion. This allows a culture of steady role progression for those who are successful in their current roles.
Most Contact Centres can have various shift patterns which can suit certain people better. Another great benefit is that you can avoid rush hour traffic by working evening or night shifts. Working evening shift can also be beneficial to families with young children with one parent working 9 - 5 leaving the other to look after the kid/s during the day before starting evening shift. This can save many families expensive child care costs.
5. Dress Code
Dress codes in Contact Centres can be very informal however many opt for the Smart/Casual dress code. A more relaxed dress code is a simple way of improving employee morale. Most employees appreciate a relaxed dress code as a symbol of the company making an effort to meet employee needs.
Sound like something you'd be interested in? Check out the latest call centre opportunities with Grafton Recruitment here
*In line with minimum wage rate at time of writing