Having previously looked at what contact centres do and the reasons you should consider working in a call centre we now look at how it could benefit you;
Enhance Your Skills
Many Contact Centres invest heavily in free training their staff members. This is fantastic opportunity to enhance your skills and develop yourself. You will be taught valuable communication and multi-tasking skills through learning how to listen, respond, react, work on the computer and problem solve all at once. You may also get training on the services/products that you will be selling and/or providing support on which will give you a greater knowledge in your field. You may even be paid whilst completing your training.
Develop Transferable Skills
Whilst working in a Contact Centre you will learn and develop many skills that can be utilised both in a multitude of other roles in many different careers, as well as in your life outside of work. Below are a few of the skills working in a Contact Centre can teach you:
A. Working well under pressure
You have sales targets to meet, you have call waiting times to cute, and you’ve irate customers to deal with. Learning to work under pressure and how to deal with stress will be vital in any career. Planning and good time management are two ways to help lower work based pressure, but learning these two skills will also be beneficial throughout your career.
As the saying goes “Patience is a virtue.” And it’s definitely true when you are working in a Contact Centre. Often you will have to deal with frustrated customers who may not understand Terms & Conditions of a contract or may be having issues with a product they purchased. Through out these calls you will need to exercise patience, remain calm and provide a solution to the customer’s problem.
This is an obvious one, good communication skills are essential in all walks of life. Learning how to deal with angry people, rude people and people who just want to get off the phone as quickly as possible will teach you effective communication skills. Learning how to handle calls effectively, how to appropriately get your point across and understanding verbal cues will aid you in many situations that can arise in everyday life.
D. Problem Solving
Working in customer support you will need to have the ability to solve all problems efficiently and in a timely fashion without difficulty. Everyone can benefit from good problem solving skills as we all encounter problems on a daily basis, some of these problems are obviously more severe or complex than others.
Contact Centre roles offer variability and flexibility which can suit everyone’s career goals, personal circumstances and ability. Why not contact a member of our team to talk about the roles we have available: Belfast 028 9024 2824 | Newry 028 3025 1808
Check out our current roles; https://www.graftonrecruitment.com/job-search?disciplines=call-centres-and-multilingual