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Associate customer support lvl1 and lvl2

Location Salford, Greater Manchester
Sector
Job Type Permanent
Salary Negotiable
Published 23 days ago
Start Date ASAP
Contact David Garrick
Job Ref HTS767_1566913824

Job Description

Grafton recruitment are currently seeking Associate Customer Support agents U1 and U2 to join our client based in Salford, Greater Manchester.

Roles and Responsibility's:

  • Handle queries from business customers with the best use of customer service skills
  • Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
  • Escalate or communicate to other teams if it is required to solve the issue
  • Connect with customers at a professional level and build rapport with them
  • Undergo the required training once on boarded and during the course of the job and apply it where its required to process transactions

Essential competencies and skills:

  • Demonstrate excellent consulting & communication skills
  • Shows flexibility/ownership & works under pressure situation
  • Ability to work within challenging environment with tight delivery time lines
  • Candidate should be ready to work in a 24*7 environment (Willingness to work in any shift)
  • The candidate should have excellent problem solving capabilities and lateral thinking skills
  • Understanding of the Business situation and capability to address issues
  • Candidate should be open to change, should be able to multi-task, should have good inter personal skills
  • Can switch tasks swiftly from one mode of communication to other as per Customer's preference

Experience:

U1 - 0-6 Months or 1+ years experience in the following:

  • Handling customers over Phone + Email + Chat
  • Working in a customer service centred environment

U2 - 2+ years experience in the following:

  • Handling customers over Phone + Email + Chat
  • Working in a customer service centred environment

For further information please submit your CV via the link. Please note that only candidates who meet the essential criteria will be considered.

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