Band 3 Emergency Department Support Officer

Location Belfast, County Antrim
Job type Temporary
Salary Up to £8.90 per hour
Published 7 months ago
Contact Kathryn Blair
Job reference HSC1034_1573638574

Job description

Band 3 Emergency Department Support Officer required on a temporary basis based in Royal Victoria Hospital, Belfast

Role: Band 3 Emergency Department Support Officer

Rate of Pay: £8.90

Location: Royal Victoria Hospital, Belfast

Hours: 37.5 per / shift pattern ( Most be available to work weekends and bank holidays)

Duration: At least 3 months

Main duties/Responsibilities:

  • Provide an effective customer service
  • Meet and greet patients on arrival to the Department in a professional and courteous manner and provide any relevant information required
  • Answer phones and patient enquiries promptly
  • Photocopying of ED notes for admitted patients.
  • Ensure that hospital notes are brought to relevant patients and sent back to reception if patient has been discharged.
  • Ensure that requests for blood collection are followed up if they haven't been collected (includes checking the chute for bloods which have not been sent).
  • Reporting problems with the pneumatic tube to Dispatch.
  • Inform the IT dept if any problems with printers or the IT system and reporting any problems as urgent. Follow up until response.
  • Take details of patients who arrive by ambulance.
  • Get admission forms for patients.
  • Maintain notice boards, disposing of out of date or irrelevant material
  • Book transport for patients e.g. NIAS, taxi, relatives.
  • Track patients on Symphony - change and update locations.
  • Follow up blood results, CT results etc
  • Ordering of stores - keeping all clerical stock levels up to date and tidy.
  • On a monthly basis update staff contact details
  • Page specialty teams as requested.
  • Monitor ED generic email account for GP referrals on a regular basis and print off and put in patients notes or triage nurse.
  • Check and empty shredder on a daily basis.
  • Responsible for checking, ordering and replenishing patient information leaflets.
  • Tidying nurse's station, filing patient notes, daily log sheets and booking in sheets.
  • Filing staff allocation sheets.
  • Communicate effectively with patients/relatives/carers respecting confidentiality but ensuring that appropriate information is passed on to nursing staff.
  • Provide cover for ED reception / ATTEND/ MIU in time of staff shortages.
  • Completion of Symphony disposals where appropriate.
  • Ensure that RANC appointment times are sent/given to patients
  • Disposing of confidential waste bags.
  • Ensure that outpatient referrals are forwarded on as requested by the ED clinician using outlook.
  • Ensuring symphony tracking grid is updated at all times including all discharges are taken off in a timely manner and followed up.
  • Live admissions, transfers and discharges of patients on PAS
  • Registering ED patients on PAS

Essential Criteria:

  1. 5 G.C.S.E's or equivalent, including English Language (Grades A - C), and 1 years relevant experience


2 years relevant experience.

  1. Demonstrate ability to work as part of a team, motivate staff and use initiative.
  2. Ability to communicate effectively.
  3. Demonstrate the ability to be flexible and adaptable when working in a changing environment.

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