Band 3 Higher Clerical Officer with typing duties

Location Ballymena, County Antrim
Job Type Temporary
Salary Up to £8.49 per hour
Published 7 months ago
Start Date ASAP
Contact Leanne Garrett
Job Ref BA07/01lg_1546859516

Job Description

Grafton Recruitment has been appointed as HSCNI's number 1 recruitment provider for Admin, Clerical and Support Services.

Band 3 Higher Clerical Officer with typing duties required on a temporary basis based in Ballymena

Role: Band 3 Higher Clerical Officer with typing duties

Rate of Pay: £8.49 per hour

Location: Ballymena

Hours: 37.5 Hours

Duration: Temporary

Main duties/Responsibilities:

  • Responsible for ensuring that all new referrals received are registered appropriately and accurately
  • Monitor waiting list to ensure patients do not breach agreed waiting time
  • Ensure that the partial booking procedure is adhered to in a consistent manner
  • To ensure that when adding patients to the Podiatry waiting list that all referral details are correct as this reflects the Outpatient waiting times
  • To make appointments appropriately, ensuring all patients with the same clinical priority are seen in chronological order, to issue appointment letters
  • Ensuring that clinic capacity is utilised, taking action in partnership with the admin manager
  • To liaise with Podiatrists/ GP's/ other specialists when making appointments
  • To ensure that telephone calls are handled I a courteous/ pleasant manner, ensuring appointments are appropriately offered in line with IEAP (integrated Elective Access Protocol)
  • Ensure review appointments are made as per clinical specification
  • Ensure that clinics are attended on system in a timely manner
  • Booking of interpreters when required
  • Booking of Podiatry appointments in conjunction with consultant appointments
  • Provide clinic lists In advance and ensure that client files are prepared prior to their clinic appointment
  • Make and receive telephone calls and take appropriate action
  • Ensure all mail is distributed and re-directed as appropriate
  • Maintain records both manual and computerised in an accurate and timely way I accordance with local policy and procedure
  • Maintain adequate supplies of stock and stationary as required
  • Typing reports, letters of which will contain medical/ clinical terminology etc ensuring confidentiality is maintained at all times
  • Maintain standards of confidentiality regarding all information held in respect of service users and professional staff
  • Ensure tat standards are maintained at all times in accordance with Freedom of information and Data Protection Act
  • Ensure all office duties carried out in accordance with local policies and procedures i.e. Filing, photocopying, scanning, faxing and data entry
  • Competent in the use of Microsoft Office Products and other software packages/ operating systems
  • To meet as part of an administrative ream regularly
  • To participate in the training and or mentor of new staff on work procedures during induction and on-going work until they are fully competent
  • Deal with day to day queries as appropriate
  • Such other duties as appropriate

Essential Criteria:

  • 4 GCSE's to include English (Grade A-C) or equivalent AND 1 years clerical/ secretarial experience in an office environment to include the use of the Microsoft Office Suite or packages
  • OR
  • 2 years clerical/ secretarial experience in an office environment to include the use of Microsoft Office suite of packages AND GCSE English Grade A-C
  • In addition applicants must posses a qualification in an IT/ Keyboarding/ Word Processing related subject AND have one years working experience of using Microsoft word, Excel and Outlook in an Office environment

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Leanne Garrett will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Grafton Recruitment regardless if you already have a valid certificate. It will be a cost of between £26 - £33 depending on clearance level

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