Client Success Executive
Location: Belfast, Co. Antrim
Grafton Specialist Recruitment has been retained to recruit a Client Success Executive based in Belfast.
The Client Success Executive is responsible for the build and configuration of our Client's product to new and existing customers. Working closely with the Client Success Manager you will also assist with the ongoing support and post-sales care for all customers.
- Configuration and delivery of our Client's products
- Product builds and version control
- Provide help and guidance to new and existing customers in the use of our Client's platform.
- Ensure client communications and queries are followed up to the customer's satisfaction
- Oversee the logging, monitoring and resolution of customer support issues
- Triage of support issues and liaise with appropriate team member
- Previous experience in client facing service delivery role
- Technical background, ideally with exposure to Mobile Technologies. Knowledge of iOS and/or Android App deployment processes would be useful
- Flexible person with the ability to multitask across several client projects simultaneously, adapting to rapidly changing environments and requirements
- Ability to work with Sales, Clients, Development, and Training teams
- Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management
- Excellent client service skills with a key focus on managing client expectations through excellent communication, both via email & phone with both positive and negative messages.
- Passionate about clients, willing to go the extra mile to ensure the highest level of client satisfaction
- Exceptional documentation and communication skills
- Ability to thrive in a fast paced, international, client-orientated environment
- Previous experience of working with employee internal communications would be useful
You will receive a fantastic package, the opportunity to work for a key player in the industry and the opportunity to develop your career in a supportive environment.
Contact Details & Deadline
To be considered for this position, please forward your CV to Jamie at firstname.lastname@example.org at Grafton Recruitment OR call him on 02890323333
The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.
This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple sectors in Northern Ireland and Republic of Ireland