Collections Team Leader, Evening Shift (City Centre, 40k)

Location Dublin City Centre, Dublin
Job type Permanent
Salary €38000 - €40000 per annum
Published 12 months ago
Start date ASAP
Contact Sarah Healy
Job reference DN 001227P_1554993194

Job description

Collections Team Leader - Evening Shift (12pm-8pm) | Financial Services/Banking | Permanent

The Client: Located in Dublin city centre, our client is a leading financial services provider with a well established retail network. Our client is committed to providing simplified financial services solutions to their clients. They are currently experiencing growth in the market with a range of innovative products tailored to suit customer's needs.

The Role: As a Team Leader, you will be required to manage and develop a robust team of collections agents and manage customer relationships and escalations within the arrears support function. You will be responsible for coaching and developing staff on AML, quality and compliance procedures and you will work closely with the senior management team to ensure the teams are achieving revenue targets and SLA's. You will ensure policies and procedures are strictly adhered to and implement best practice. The role will require extensive people management participation in projects.


  • Lead, mentor and develop a team of collections agents in a target driven contact centre environment
  • Provide HR support by conducting performance appraisals and reviews
  • Handle early/late arrears management of re-structure cases
  • Involvement in case provisioning decisions where required
  • Respond to queries and complaints in an efficient and effective Preparation of reports for management
  • manner
  • Drive, deliver and implement change management initiatives
  • Carry out annual reviews periodically as required
  • Assist management in the overall operation of the department on a day to day basis and as required maximising team efficiencies and productivity
  • Contribute to the development, implementation and ongoing maintenance of departmental and organisational policies and procedures

Hours of work: 12pm-8pm Monday to Friday with occasional Saturdays from 9am-1pm

Skills/Experience required:

  • A minimum education requirement of 5 passes in the Leaving Certificate including a pass in Maths and English (Higher or Ordinary level only, Foundation level subjects will not apply)
  • Accredited Product Advisor in Loans a distinct advantage
  • At least 1-2 years experience in a Team Lead/management roles preferably in financial services
  • Collections/debt recovery experience a distinct advantage
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel (experience with financial/banking systems a distinct advantage)
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • Salary within the region of €40k
  • Occasional over time
  • Subsidised canteen
  • Pension
  • Educational assistance
  • Experience with a recognised organisation in the financial services sector
  • Opportunity to apply for permanent positions internally

Why use Grafton? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact the Swords branch on 01-8900190 and apply with your up to date CV by clicking the button.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set a job alert