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Communications Engineer

Location Londonderry, County Londonderry
Sector
Job Type Permanent
Salary £21000 - £25000 per annum + Car, Laptop & Phone
Published about 1 month ago
Start Date ASAP
Contact Jane Donnelly
Job Ref JD74_1563894153

Job Description

Communications Engineer

Location: Derry/ Londonderry

Salary: £21,000 - £25,000 dependent on experience with Rota Allowance, Car, Laptop and Mobile Phone.

Grafton Specialist Recruitment has been retained to recruit a Communications Engineer based in Derry.

The Role

Reporting to the General Manager, to be responsible for the provision of day-to-day support of my clients customers as required by the Lead Engineer.

  • Responsible for the installation and support of the equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company.
  • Ensure the appropriate level of liaison between accredited partners, sales and customers is delivered to maintain an efficient and effective service.
  • Provide consultancy and appropriate advice and support to customers as required.
  • Establish and maintain effective communication between my client and third party network service providers as required.
  • Ensure that customers receive the correct product to meet their specific requirements.
  • Plan and co-ordinate effective training ensuring the customer has a sound understanding of the product and the benefits it can offer.
  • Plan and organise travel and accommodation requirements to customer sites in accordance with the procedures required by the company.
  • Identify and develop the required level of interpersonal and presentation skill sets, building trust and confidence to ensure effective site visits.
  • Complete the required documentation and reporting in respect of the installation, configuration and commissioning of equipment as required.
  • Ensure complete customer satisfaction in respect of all aspects of work carried out.
  • Ensure personal time management reports are completed within agreed time frames.
  • Responsible as required for the provision of office based technical support internally and externally.
  • Responsible as required for onsite maintenance.
  • Ensure all issues are dealt with as quickly as is practicable and to report to your Manager any issues that may arise from specific faults.
  • To be responsible for the planning, preparation and presentation of internal and external training courses as required by the Manager.
  • To be part of the 24-hour call out rota as required. Making yourself available to assist other engineers where appropriate.

Resources

  • Ensure all available material resources are utilised in a cost effective manner.
  • Ensure the need for additional material resources is identified to your Line Manager as appropriate.
  • Ensure all relevant purchasing, quality and other company procedures are followed as required.
  • Maintain a full clean current motor vehicle driving license to enable the effective discharging of you tasks.

Projects

  • Ensure all projects you have been assigned, are carried out effectively to achieve the agreed goals and targets.

Information

  • Ensure that all appropriate information is provided, recorded and maintained as required.
  • Ensure all quality procedures are implemented and the appropriate documentation is maintained as required.
  • Adhering to the policies and procedures within the Company Integrated Management specially ISO9001:2015 and ISO27001 (2013).

Working Relationships

  • Ensure you establish and maintain appropriate internal and external communication.
  • Develop and maintain effective working relationships with your colleagues. Identify and minimise interpersonal conflict.
  • Ensure you familiarise yourself with the policies and procedures of the organisation and that you work within them.
  • Actively work towards your agreed individual objectives and targets and those of your team and organisation.
  • Ensure that you participate fully in team meetings.
  • Ensure you actively promote equality issues within your area of operational responsibility.

Training and Development

  • Participate fully in all agreed training and development opportunities.
  • Participate fully in all organisational performance appraisal processes.
  • Responsible for your own personal and professional development.

In return

You will receive a fantastic package, the opportunity to work for a key player in the industry and the opportunity to develop your career in a supportive environment.

Contact Details & Deadline

To be considered for this position, please forward your CV to jdonnelly@graftonrecruitment.com at Grafton Recruitment by clicking on the APPLY button on this page and attaching your CV.

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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