Complaint Handlers - Financial Services | 3-6 month project | Dublin South
Multiple Roles available and opportunities for contract extensions/appointment into new roles upon successful completion of contract
The Client: Headquartered in Dublin City Centre, our client is a leading financial services provider with a well established retail network. Our client is committed to providing simplified financial services solutions to their clients. They are currently experiencing growth in the market with a range of innovative products tailored to suit customer's needs.
The Role: As a Complaint Handler, you will be required to support key functions within the customer relations department. You will be responsible for handling a complaints, both written and verbal, ensure complaints are fully investigated within agreed timeframes.
You will provide regular feedback to management through data analysis and customer metrics. You will ensure the highest standards of quality and compliance and you will also handle internal queries via phone and email. You will ensure policies and procedures are strictly adhered to and implement best practice to ensure SLA's are met. The role will require extensive phone, PC work, data entry and participation in projects.
Hours of work: Monday to Friday, 9am-5pm (36.25 hours per week)
Successful candidates will be contracted for a 3-6 month period initially, however, there is a strong possibility of further extension and opportunities to apply for permanent roles.
Start Date: Late July 2019
- A minimum education requirement of 5 passes in the Leaving Certificate including a pass in Maths and English (Higher or Ordinary level only, Foundation level subjects will not apply)
- At least 6-12 months call centre experience required, preferably in financial services handling customer complaints
- Excellent communication and interpersonal skills
- Proficient in the use of MS Word and Excel (experience with financial/banking systems a distinct advantage)
- Accurate, high speed data entry skills and good typing skills
- Ability to work independently as well as part of a team
- Strong organisational skills and multi-tasking abilities
- Previous experience in a financial services, banking or contact centre
- Degree in Business or related field (not essential)
- Hourly pay rate of €13.26 per hour (€25k annual salary equivalent)
- Subsidised canteen
- Experience with a recognised organisation in the financial services sector
- Opportunity to apply for long-term/permanent positions internally
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