Connecting...

Conveyors Account Manager

Location Coalisland, County Tyrone
Sector
Job Type Permanent
Salary £22000 - £27000 per annum
Published 3 months ago
Start Date asap
Contact Kerry Hassett
Job Ref POR000779P_1553093469

Job Description

KEY RESPONSIBILITIES:

  • Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
  • Arrange for customer's orders to be processed onto the Conveyor Planner and update with any order amendments.
  • Translate the Bill of Materials into kit lists and file for the Conveyor Supervisors
  • Place orders internally for conveyor pulleys in line with the Conveyor Planner.
  • Maintain open orders, ensure records are accurate and act upon these efficiently.
  • Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
  • Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
  • Monitor lead times and agree these with the General Manager for all customers.
  • Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
  • Continually liaise with the Purchasing Team to ensure materials are available to the meet the production schedule.
  • Arrange with the Costing Engineer for updated pricing on any Engineering Change Orders (ECO's) and communicate these through to the customer for confirmed agreement.
  • Maintain drawings folder and issue current revision of drawings to the Production Supervisors.
  • Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
  • Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule, and notify the relevant authorities on any oversize loads.
  • Record and communicate any customer issues and forward complaints to the Quality Team.
  • Keep the General Manager informed of schedule changes, stock shortages, customer queries etc.
  • Actively participate in the conveyor improvement project to support the General Manager to meet business targets.
  • Any other duties, within reason and capability, as agreed with the General Manager/Senior Managers

PERSON SPECIFICATION



Criteria

Essential

Desirable

Qualifications/

Attainments

Ÿ Good level of secondary education including 5 passes at GCSE level A - D including Maths and English or equivalent

Ÿ Post-secondary education to

degree level, in a customer care

related discipline

Relevant Knowledge

& Experience

Ÿ At least 2 years recent customer service experience

Ÿ Demonstrated ability to form and maintain work

partnerships with customers

Ÿ Experience in the planning and distribution of goods.

Ÿ Experience in the engineering industry

Skills and Competencies

Ÿ Strong organisational, planning & time management skills

Ÿ Good communication skills, both oral and written

Ÿ Competent in use of Microsoft Office

Ÿ Competent in use of Sage 200

Ÿ Good understanding of cost-effective stock control.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert