Conveyors Account Manager

Location Coalisland, County Tyrone
Job Type Permanent
Salary £22000 - £27000 per annum
Published 3 months ago
Start Date asap
Contact Kerry Hassett
Job Ref POR000779P_1553093469

Job Description


  • Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
  • Arrange for customer's orders to be processed onto the Conveyor Planner and update with any order amendments.
  • Translate the Bill of Materials into kit lists and file for the Conveyor Supervisors
  • Place orders internally for conveyor pulleys in line with the Conveyor Planner.
  • Maintain open orders, ensure records are accurate and act upon these efficiently.
  • Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
  • Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
  • Monitor lead times and agree these with the General Manager for all customers.
  • Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
  • Continually liaise with the Purchasing Team to ensure materials are available to the meet the production schedule.
  • Arrange with the Costing Engineer for updated pricing on any Engineering Change Orders (ECO's) and communicate these through to the customer for confirmed agreement.
  • Maintain drawings folder and issue current revision of drawings to the Production Supervisors.
  • Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
  • Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule, and notify the relevant authorities on any oversize loads.
  • Record and communicate any customer issues and forward complaints to the Quality Team.
  • Keep the General Manager informed of schedule changes, stock shortages, customer queries etc.
  • Actively participate in the conveyor improvement project to support the General Manager to meet business targets.
  • Any other duties, within reason and capability, as agreed with the General Manager/Senior Managers







Ÿ Good level of secondary education including 5 passes at GCSE level A - D including Maths and English or equivalent

Ÿ Post-secondary education to

degree level, in a customer care

related discipline

Relevant Knowledge

& Experience

Ÿ At least 2 years recent customer service experience

Ÿ Demonstrated ability to form and maintain work

partnerships with customers

Ÿ Experience in the planning and distribution of goods.

Ÿ Experience in the engineering industry

Skills and Competencies

Ÿ Strong organisational, planning & time management skills

Ÿ Good communication skills, both oral and written

Ÿ Competent in use of Microsoft Office

Ÿ Competent in use of Sage 200

Ÿ Good understanding of cost-effective stock control.

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