Customer Advisor

Location Belfast, County Antrim
Job Type Permanent
Salary Negotiable
Published 4 months ago
Start Date ASAP
Contact David Garrick
Job Ref HTS897_1566899446

Job Description

Grafton Recruitment is currently seeking Customer Advisors to Join our client based in Belfast.

Role & Responsibilities:

  • Excellent English - spoken and written communication must be clearly understood.
  • Should have basic knowledge of Telecommunication / WAN network.
  • Fault management engineer is responsible for monitoring and resolving the fault ticket
  • Responsible for directing and coordinating with internal and external team to carry out corrective action ensuring that faults are effectively resolved within the SLA.
  • Need to closely work with multiple teams and operate in a high pressure, time constrained work environment, should be analytical and be able to apply professional judgment to successfully perform the assigned responsibilities.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Good interpersonal skills to liaise with customer (Both Internal/External)
  • Ability to review and analyze customer needs and provide appropriate client options/solutions

For further information please submit your CV via the link. Please note that only candidates who meet the essential criteria will be considered.

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