Customer Advisor

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published 6 months ago
Start date ASAP
Contact David Garrick
Job reference HT534_1566900198

Job description

Grafton recruitment is currently recruiting a Customer Advisor for our client based in Belfast.

Requirements & Duties

  • 2 years of work experience of which at least one year should be in Telecom-troubleshooting/Fault-management domain.
  • Excellent English - spoken and written communications must be clearly understood
  • Should possess basic Technical knowledge of Telecommunication/WAN network.
  • Fault-management L2 Engineer is responsible for monitoring and resolving the fault tickets that escalated due to inappropriate resolution steps taken at L1 stage.
  • Responsible for directing and coordinating with internal and external team to carry out corrective action ensuring that faults are effectively resolved within the SLA.
  • Need to closely work with multiple teams and operate in a high pressure, time constrained work environment, should be analytical and be able to apply professional judgement to successfully perform the assigned responsibilities.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Good interpersonal skills to liaise with customer (Both Internal/External)
  • Ability to review and analyse customer needs and provide appropriate client options/solutions.

For further information please submit your CV via the link. Please note that only candidates who meet the essential criteria will be considered.

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