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Customer Service Administrator

Location Dublin City Centre, Dublin
Sector
Job Type Permanent
Salary Up to €25909 per annum + pension, flexi-time, 26 days annual leave
Published about 1 month ago
Contact Louise Morrissey
Job Ref LMCSA_1555603401

Job Description

Customer Service Administrators

Our client in Dublin 1, a public sector body, are recruiting for multiple Customer Service Administrator positions. These roles are offered on a Fixed Term Contract basis until December 2020, with the likelihood that they will become permanent.

The salary is €25,909, you will receive 26 days annual leave, and after 6 months you are entitled to a pension and Flexi-time - meaning you can accrue up to an additional 13 days holidays per year. Typically, hours are 9 to 5pm, but with flexi-time you can work it to suit you.

Ideally you will have some experience in a Customer Service Administration capacity, or working in a busy call centre type environment, managing queries and follow up administration.

You will join a professional and lively work environment and ideally and you must be able to demonstrate a customer focused attitude.

  • Provide excellent customer service to customers through management of tickets, good communications and case management.
  • Support operational activities and tasks to ensure efficient and effective processing of applications, registrations and payments.
  • Support compliance with programme rules & guidance, internal policies, procedures and controls.
  • Ensure efficient and effective processing of applications, registrations and payments
  • Financial administration supports particularly in relation to the payments generation breakdowns
  • Respond to internal/external queries and information requests, as appropriate in relation to operational activities
  • Work in collaboration with programme centre staff to ensure smooth and efficient upstream and downstream processes
  • Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports
  • Delivery of excellent levels of customer service, meeting specific activity metrics and the expectations as outlined in our customer charter
  • Responsibility and accountability for management of customer queries/tickets within agreed SLA's, in a solution-focused manner
  • Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers

If this sounds of interest to you, and you would like a role whereby you will be busy and enjoy the benefits of flexi-time and a generous annual leave allowance, apply below. Closing date for receipt of CVs is Friday April 26th, with interviews to be held the following week.

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