Customer Service Administrator
Customer Service Administrators
Our client in Dublin 1, a public sector body, are recruiting for multiple Customer Service Administrator positions. These roles are offered on a Fixed Term Contract basis until December 2020, with the likelihood that they will become permanent.
The salary is €25,909, you will receive 26 days annual leave, and after 6 months you are entitled to a pension and Flexi-time - meaning you can accrue up to an additional 13 days holidays per year. Typically, hours are 9 to 5pm, but with flexi-time you can work it to suit you.
Ideally you will have some experience in a Customer Service Administration capacity, or working in a busy call centre type environment, managing queries and follow up administration.
You will join a professional and lively work environment and ideally and you must be able to demonstrate a customer focused attitude.
- Provide excellent customer service to customers through management of tickets, good communications and case management.
- Support operational activities and tasks to ensure efficient and effective processing of applications, registrations and payments.
- Support compliance with programme rules & guidance, internal policies, procedures and controls.
- Ensure efficient and effective processing of applications, registrations and payments
- Financial administration supports particularly in relation to the payments generation breakdowns
- Respond to internal/external queries and information requests, as appropriate in relation to operational activities
- Work in collaboration with programme centre staff to ensure smooth and efficient upstream and downstream processes
- Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports
- Delivery of excellent levels of customer service, meeting specific activity metrics and the expectations as outlined in our customer charter
- Responsibility and accountability for management of customer queries/tickets within agreed SLA's, in a solution-focused manner
- Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers
If this sounds of interest to you, and you would like a role whereby you will be busy and enjoy the benefits of flexi-time and a generous annual leave allowance, apply below. Closing date for receipt of CVs is Friday April 26th, with interviews to be held the following week.
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