Customer Service Administrator | Temporary Contract | Dublin 2
The Client: Headquartered in Dublin, our client is a leading supplier of healthcare and community services. They have been experiencing a period of growth and due to this expansion, they are seeking to recruit a Customer Service Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.
The Role: As a Customer Service Administrator, you will be required to support key functions within the business. You will be responsible for handling a high volume of customer queries, provision of efficient administration support and team based activities.
Hours of work: 37.5 hours per week
Contract: 6 months with a strong possibility of extension
- Handle all incoming customer queries both front office and via phone and email
- Input data efficiently onto internal systems
- Handle high volume of incoming customer calls and respond to queries within agreed timeframes and in line with KPI's
- Follow up on escalated queries internally to ensure timelines for customers are in line with company policy
- Office administration tasks such as database management, updating reports, customer reports and other sales support activities
- Provide support to the finance team on a regular basis
- Participate in project based activities from time to time
- Management reporting and attendance at daily/weekly team meetings
- Educated to Leaving Cert standard; third level qualification an advantage although not essential
- At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
- Excellent communication and interpersonal skills
- Proficient in the use of MS Word and Excel
- Accurate, high speed data entry skills and good typing skills
- Ability to work independently as well as part of a team
- Strong organisational skills and multi-tasking abilities
- €24k salary based on a 37.5 hour working week
- Canteen facilities
- Convenient city centre location
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