Customer Service Advisor

Location Lisburn, County Antrim
Job type Permanent
Salary Up to £8.98 per hour
Published 8 months ago
Start date ASAP
Contact Katie Morton
Job reference LIS0004661_1570530257

Job description

Working hours: Monday - Thursday 8.45am - 5pm Friday 8.45am - 4pm

£8.98 p/h

Role responsibilities:
* Liaise with Customers and provide a high level of Customer Service
* Ensure full accuracy and attention to detail in all interaction with internal/external customers
* Process orders received via fax, telephone or email, accurately and within specific time lines.
* Adhere to the Company's internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
* Check stock levels as required and advise customers of alternatives if necessary.
* Display a flexible and co-operative approach at all times.
* Ensure extensive product knowledge is maintained.
* Any other reasonable duties which may be required by management from time to time.

Essential Criteria:

*GCSE Grade C passes in English and Maths (or equivalent)

*Experience within a busy administration environment

*High level of computer literacy including experience of Microsoft packages

*Ability to work accurately under pressure and within strict deadlines

*Ability to remain calm and controlled

*Highly customer focused and able to demonstrate excellent communication/telephone skills

*Good problem-solving ability and ability to work on own initiative whilst demonstrating the determination to see jobs through to satisfactory resolution/completion.

*Demonstrate understanding of customer needs and requirements

*Drive, energy and enthusiasm

*Warm and open personality

*Confidence relating to others

*Professional at all times

*Flexible approach to work

*Ability for overtime if required

Desirable Criteria:

*Customer Care training and/or Telephone Skills training

*Experience of order processing, data entry, providing quotations

*Experience of using sales order processing packages / customer databases

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