Working hours: Monday - Thursday 8.45am - 5pm Friday 8.45am - 4pm
* Liaise with Customers and provide a high level of Customer Service
* Ensure full accuracy and attention to detail in all interaction with internal/external customers
* Process orders received via fax, telephone or email, accurately and within specific time lines.
* Adhere to the Company's internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
* Check stock levels as required and advise customers of alternatives if necessary.
* Display a flexible and co-operative approach at all times.
* Ensure extensive product knowledge is maintained.
* Any other reasonable duties which may be required by management from time to time.
*GCSE Grade C passes in English and Maths (or equivalent)
*Experience within a busy administration environment
*High level of computer literacy including experience of Microsoft packages
*Ability to work accurately under pressure and within strict deadlines
*Ability to remain calm and controlled
*Highly customer focused and able to demonstrate excellent communication/telephone skills
*Good problem-solving ability and ability to work on own initiative whilst demonstrating the determination to see jobs through to satisfactory resolution/completion.
*Demonstrate understanding of customer needs and requirements
*Drive, energy and enthusiasm
*Warm and open personality
*Confidence relating to others
*Professional at all times
*Flexible approach to work
*Ability for overtime if required
*Customer Care training and/or Telephone Skills training
*Experience of order processing, data entry, providing quotations
*Experience of using sales order processing packages / customer databases
Why use Grafton?
This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging, we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent, contract and temporary job solutions to a variety of clients in multiple industry sectors in Northern Ireland and Republic of Ireland.