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Customer Service Advisor - Fraud Band B

Location Northern Ireland, Northern Ireland
Sector
Job Type Contract
Salary Up to €10.12 per hour
Published about 1 month ago
Start Date 19/08/19
Contact Fiona Mahaffey
Job Ref cm0719_1563437421

Job Description

  • Previous call centre or banking experience is not essential.
  • Applicants must demonstrate a keen desire to learn and have a hunger for success.
  • A great attitude towards providing an excellent level of customer service which exceeds customer expectations.

- The ability to work with skill, care and diligence and treat customers sensitively and responsibly

  • Strong verbal communication skills
  • Applicants will be subject to strict vetting, including 3 years of referencing, a credit check and criminal record check.

Hours of work:

  • Weekly rotational shift pattern
  • Average of 35 hours per week
  • Operating hours between 0700- 2300
  • Maximum of 5 out of 7 days (over a Mon- Sun weekly period)
  • Maximum of 7 weekend days over an 8 week period
  • 2 consecutive midweek NWD's when a full weekend is worked
  • 8 weeks notice of confirmed shift pattern

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