Customer Service Agent

Location Newry, County Down
Job Type Temporary
Salary Negotiable
Published 8 months ago
Contact Katie Doyle
Job Ref CSABCC2407 _1545405923

Job Description

Customer Service Agent

Temporary to Permanent

Full Time


I am currently recruiting for Customer Service Agents in Newry. This role will begin as a temp position however there is a possibility of becoming permanent.

The Role:

You will provide accurate and efficient customer information on services whilst ensuring you deliver high quality customer service.

Role Responsibilities:

  1. Answer all telephone calls within a timely manner
  2. Provide accurate information
  3. Acknowledge and record customer complaint
  4. Manage reservations
  5. Manage renewals
  6. Assist in the administration of applications
  7. Respond to general enquiries (Telephone, Email and Live chat)
  8. Undertake additional tasks as required.

Essential Criteria:

  1. Minimum of 1 years experience in a customer service role
  2. Minimum of 3 GCSE's grade C or above inc English and Maths
  3. Ability to compile reports, complete forms and provide written responses to customer complaints
  4. Ability to manage a high volume of inbound calls
  5. Excellent verbal & written communication skills
  6. Experience in use of Microsoft Office
  7. Ability to work as part of a team and independently

Why use Grafton?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

For consideration please submit your CV via the link below for the attention of Katie Doyle .

***Please not that if you do not meet the essential criteria you will not be considered***

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