Customer Service Dublin Airport

Location Dublin Airport, Dublin
Job type Contract
Salary Negotiable
Published about 1 year ago
Contact Roxanne Bran
Job reference RBCUS_1557320817

Job description

Customer Service role Client facing


  • This role is a 4am start
  • Establish and ensure that customer requirements and expectations are met.
  • Attend aircraft where required and sign off flights with airline personnel.
  • Continually evaluate and recommend improvements to working practices in respect of specific outcomes.
  • To ensure all communications are correct and that they reach the desired audience, punctually, with active follow up to ensure compliance.
  • To take responsibility, whilst on duty, for the daily operational requirements of the customers.
  • To complete routine performance checks ensuring that departmental and customer targets are met, ensuring flights are catered to specification.
  • Act on behalf of our client as a representative, at external customer meetings / presentations / product evaluations.
  • To investigate customer reports or in conjunction with relevant departments and respond accordingly.
  • Comply with company H&S and security requirements.


  • Must have good standard of written and spoken English
  • Must have basic math skills, as a complete count of meals is required
  • Must be highly motivated and able to work with minimum supervision
  • Must have the ability to work well under pressure and the ability to make good, sound, independent decisions.
  • Must have good attendance and solid work performance
  • Must be able to communicate status changes to all parties in a timely manner
  • Identify potential problems, analyse information and show quality judgement in decision making.
  • Must have basic computer skills with working knowledge of Microsoft Office products such as Word, Excel, PowerPoint and Outlook.
  • B- Driving license would be an advantage but no necessary.


  • Must be able to work varies shifts, weekends and bank holidays - 5 days over 7.
  • Must be able to lift equipment with a max weight of 17kg
  • Must be able to work in varies temperatures, as checking of flights is conducted in a holding fridge.
  • Must be able to work at heights.
  • Due to the early start times must have a means of transport to attend work as rostered.

NOTE: Ideal candidates needs to provide total of five years references.

Staffline Recruitment part of the Grafton Recruitment Group are currently recruiting for a the above role

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