Customer Service Executive - €28k - Dublin 24
Customer Service Executive - Dublin 24 - €28k
At Grafton Recruitment we are currently working on behalf of a market leader in the supply to the food service and fine food retail markets. Due to continued growth and success they are seeking to recruit an experienced Customer Service Executive to join their busy team.
This is a permanent role that will be based in the organisation's Citywest offices. A salary of €28,000 will be payable and the successful candidate will be required to cover some weekend shifts.
Working as part of a busy team in a fast paced working environment, this role will have the following responsibilities:
- Provide professional and focused outbound and incoming call service for existing customers
- Informing customers of promotional offers
- Ensuring out going calls coincide with the delivery schedule
- Resolution of Customer issues to satisfactory conclusion
- Advise customers of shortages and delivery days
- Offer product substitutes where possible (training in this area will be provided)
- Handle customer complaints and resolve delivery issues
- Ensure Sales Reps are informed of all customer issues
- Work to specific sales targets and goals by product
- Maintain and update Database with new and relevant customer information
- Posting of various marketing and commercial notification details to customers
Interested applicants will meet the following requirements:
- 2-3 years experience in a busy customer service environment
- Deadline driven with an ability to meet and exceed targets
- Professional and confident phone manner
- Ability to build and manage strong customer relationships
- Excellent MS Office skills
- Flexible approach to work
If you meet the above requirements and think you have what it takes to take up this new opportunity, please send a copy of your cv for immediate review to Laura Craughwell at Grafton Recruitment.
Why use Grafton? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.