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Customer Service Manager

Location Louth, Republic of Ireland
Sector
Job Type Permanent
Salary €36000 - €40000 per annum
Published 3 months ago
Start Date January 2019
Contact Lorraine Mooney
Job Ref DO2_1545227509

Job Description

Customer Service Manager | Permanent Role | Co. Louth

My client is a successful manufacturing company who have operations worldwide. Their HQ is based in Co. Louth. In business many decades, they are in in the midst of large expansion and are seeking to hire a Customer Services Manager.

The main purpose of this role is to manage the day to day service team and ongoing communication between internal and external stakeholders.

This role will own the data set up, process improvement and reporting requirements around the customer service function.

Main Duties of this Role:

  • Manage Customer Service Teams and drive continual improvement
  • Agree customer service levels with management and ensure delivery
  • Align all customer service activities with supply chain processes
  • Set KPIs for customer service and admin team
  • Manage weekly meeting with team to:
    • Check data quality
    • Review open order book
    • Document all issues impacting customer service levels
    • Coordinate all actions to resolves issues
    • Build strong relationships with peers in support function
  • Ensure customer and item data set up is correct in system to support all transactions, forecasting and reporting
  • Be key point of contact for sales and supply chain for all open orders
  • Be central coordinator for all customer sourcing decisions
  • Manage the annual communication of spares price lists to customers

Required Skills/Experience:

  • Diploma of business or customer related discipline
  • Minimum 5 years experience working in a customer service team
  • Conflict management and cross functional team management
  • Knowledge of working with SAP an advantage
  • Export experience an advantage

In Return

  • Salary up to 40k DOE
  • Monday - Thursday 8 - 4.30pm and Friday 8 - 3.30pm
  • 20 days holidays
  • Career Progression

ROILMN

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