Connecting...

Customer Service Rep

Location Londonderry, County Londonderry
Sector
Job Type Contract
Salary £19000 - £20000 per annum
Published 7 months ago
Contact Marc Doorish
Job Ref DER000566P_1541066337

Job Description

CUSTOMER SERVICES REP, DERRY CITY, 9 MONTH FIXED TERM CONTRACT

£19,000 - £20,000 Pro Rata, Full time

Our client is a global, manufacturing firm based on the outskirts of Derry City. They are looking to recruit an experienced Customer Services Rep to join their professional, customer services team at their state of the art manufacturing plant.

The Customer Service Representative will be responsible for managing external customer relationships. Also liaising between customer, internal departments and the Sales Managers to ensure efficient co-ordination of the customer order process using the SAP system.

DUTIES AND RESPONSIBILITIES:

  • Manage all aspects of order entry, order processing and order shipment

  • Communicate with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.

  • Maintain customer records to include weekly reporting on order status

  • Preparation of reports for internal / external sales meetings and customer visits

  • Create and maintain customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.

  • Work with Buyers and Planners to achieve on-time customer deliveries.

  • Comply with and support all Health, Safety & Environmental programs, policies and procedures.

  • Perform any other job-related duties and responsibilities as may be assigned.

CRITERIA:

  • GCSE Maths & English (or equivalent).

  • Customer Services experience within a manufacturing environment.

  • Strong organizational skills and attention to detail.

  • Ability to demonstrate excellent relationship building skills.

  • Excellent communication skills, both written and verbally.

  • Excellent IT skills including use of MS Office.

DESIRABLE CRITERIA:

  • Experience working within a global Company

  • Previous experience with SAP

This is an excellent opportunity to join a world leader with ambitious growth plans. To be part of this successful team, please contact Marc Doorish on 02871 267799 for more information or click on APPLY NOW to submit your CV.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert