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Customer Service Rep / Call Centre Agents

Location Dublin West, Dublin
Sector
Job Type Permanent
Salary Up to €25000 per annum + Bonus/Subsidised Canteen
Published 12 days ago
Contact Kaley Madden
Job Ref 6123_1575033902

Job Description

Job Title - Customer Service Rep / Call Centre Agents

Are you a customer service wiz with experience in communicating with a diverse range of customers? Then this could be the role for you! A vibrant customer service team in Dublin 12 are on the hunt for multiple customer service agents to joint them ASAP.

The Role: Customer Service Rep / Call Centre Agent

Responsibilities:

  • High volume call handling (inbound & outbound)
  • Obtaining client information
  • Verifying information
  • Responding to inquires
  • Managing complaints
  • Troubleshoot significant customer service problems

Hours of work:

Monday to Friday 9am-5pm or 10am-6pm

Requirements:

  • 1-2 years experience in a busy call centre
  • Proficient in MS Office
  • Excellent customer service skills
  • Proven track record of working with targets / KPI's
  • A strong technical knowledge of PCs, laptops, tablets and smartphones to assist with troubleshooting technical queries.

In Return:

  • Excellent Salary €25,000
  • 2 yearly performance bonuses (€1000 x2)
  • 25 days Annual Leave
  • Great team environment
  • Subsidised canteen
  • Pension Scheme
  • Fantastic location (on the luas line)
  • Free onsite parking

Why use Grafton? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact the Walkinstown branch on 01-4505288 and apply with your up to date CV by clicking the button.

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