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Customer Service Representative

Location Dungannon, County Tyrone
Sector
Job Type Permanent
Salary Negotiable
Published about 1 month ago
Start Date 08/02/2018
Contact Lisa McCord
Job Ref POR000740P_1549643252

Job Description

Job Role

  • Communicating to customers by phone and email
  • Maintain excellent levels of customer service, achieving targets set out for the department
  • Administration, including pick note creation, reports, stock/order adjustments, order entry, and processing exchange orders. These duties/ requirements may change as required by each individual customer.
  • Tracking orders to completion, and ownership of leadtime KPI's
  • Troubleshooting customer issues, relating to our online ordering system such as resetting passwords and finding user guides.
  • Setting up new customers on our IT systems
  • Providing order status/updates to customers and account managers
  • Support other Customer Service Team members when required
  • Work closely with other Tailored Image teams and Account Managers, to achieve our customer service targets

Skills & Attributes

  • Customer focused
  • Informative and friendly
  • Strong attention to detail
  • Professional and presentable - Good telephone manner
  • Good team worker
  • Can cope well under pressure of deadlines
  • Flexible and highly motivated
  • Good knowledge of Microsoft Office programs (Excel, Word)
  • Good Knowledge of IT systems
  • Innovative and keen to learn new skills

Desirable

Experience in a similar role is essential, though doesn't have to be same industry

Good level of education

Hours of work:

Mon - Fri 9am - 5pm

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