Customer Service/Operations Administrator

Location Swords, Dublin
Job Type Temporary
Salary €12 - €12.50 per hour
Published 6 months ago
Start Date ASAP
Contact Yvonne O'Reilly
Job Ref CSA001_1545129842

Job Description

Customer Service/Operations Administrator | IT Company | Temporary role initially for approx. 6 months in Swords but may develop into a longer term position.

The main duties will include:

  • Managing inbound calls in a courteous and professional manner
  • Assisting customers with queries and assist with order processing
  • Analysing customer account information and updating database system
  • Provide administrative support including extensive work on MS Office and Excel.
  • Liaising with other departments daily
  • Work individually and as a team to achieve targets
  • Ad hoc project work as and when required
  • Service contract management
  • Work with manager to ensure KPI's are delivered upon

Skills/Experience required:

  • Leaving Certificate including 5 passes at Ordinary Level including a pass in Maths and English
  • The ideal candidates will have previous experience in an administration role in a customer service environment
  • Excellent communication and interpersonal skills
  • Strong computer skills including MS Office and Excel - knowledge in SAP or Siebel is an advantage.
  • Flexibility in approach to working arrangements

Hours of work:

  • 37.5 hours to run between 8am-6pm Monday to Friday (flexi time).

In return:

  • Hourly pay rate of €12-12.50 per hour
  • Weekly payroll
  • Flexible working hours
  • Parking on site

For immediate consideration, please forward an up-to-date CV. Please note, interested applicants must be available for an immediate interview.

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