Customer Service/Success Executive

Location Dublin West, Dublin
Job Type Permanent
Salary €28000.00 - €30000.00 per annum
Published 7 months ago
Contact Louise Morrissey
Job Ref LM277_1549015878

Job Description

It takes a certain type of person to ensure the customer is always King. Or Queen. Whatever.

The Customer is ALWAYS right (We know they're not, but you can at least make them feel that way).

You LOVE people. Think of the last experience you had whereby you were only absolutely delighted with the customer service experience you received. As in you almost celebrated the quality of the service and did a "whoop whoop". That's what I need someone to do for a client of mine in West Dublin.

You love assisting customers, you are diplomatic and a problem solver by nature, and you understand that sometimes telling a person there is no update, is the update. Follow up is what you do best and you always see something through from A-Z ensuring customer satisfaction at the end.

This client don't only want customers to buy products from them - they want them to have an entire journey and most important of all, 100% satisfaction.

Follow up calls, emails, checking in, maybe generating leads and passing them to sales (but NO SALES, I've asked - and asked again to be sure!), looking after orders, keeping customers updated and utilising the feedback given.

The role comes with a salary of €28 - €30k. And you get to work with people I myself wouldn't mind sharing 40 hours of my week with. The fact they also know that without their customers they would have no business must mean they're alright, right??!

This company are an e-commerce business and work with well known brands across I.T equipment and related accessories.

If you have solid customer service experience and this sounds like something that might be up your street, please give me a call on 01-4505288 or apply to Louise Morrissey in Grafton Recruitment via the link below.

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