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Customer Services Assistant

Location Antrim, County Antrim, N. Ireland
Sector
Job Type Permanent
Salary Up to £17938.00 per annum
Published 6 days ago
Start Date ASAP
Contact Louise McCollum
Job Ref BM830LMC_1568383379

Job Description

The role:



Our Customer Services Assistants are the first point of contact for potential and existing customers, stakeholders and incoming calls. They play a key role in processing customer enquiries, providing best in class customer service to all our customers. They will also provide administrative support within the Customer Services Team.

Key Accountabilities:

  • Answer incoming calls demonstrating first class customer service and delivering brand values, advising or redirecting as appropriate
  • Have an excellent telephone manner, be enthusiastic with a 'can do' attitude
  • Administration of customer queries via email or online
  • Handle and resolve customer complaints in line with the company values
  • Take ownership of customer requests, aim to provide 1st call resolution
  • Customer Services administration as required
  • Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business
  • Provide cover for Reception as required
  • Undertake any additional duties as directed by the Customer Services Manager

The Individual:

Our Customer Services Assistants are dedicated to providing the best possible customer experience for potential and existing customers, stakeholders and colleagues. They excel in communication and people skills, and manage a busy workload with clear priorities and objectives.

Knowledge/Skills & Experience

Essential:

  • Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above
  • Previous experience in customer service role, eg call handling, but may also consider retail and leisure
  • Excellent IT, communication and people skills
  • Ability to work on own initiative and prioritise workload
  • A 'can do' attitude and eager to learn

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