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Customer Software Support Engineer

Location Lisburn, County Antrim
Sector
Job Type Permanent
Salary Negotiable
Published 13 days ago
Start Date ASAP
Contact Jane Donnelly
Job Ref JD46_1559734400

Job Description

Role: Customer Software Support Engineer

Location: Lisburn



Grafton Specialist recruitment has been retained to recruit a Customer Software Support Engineer for a leading Global Technology company


The role
Customer Software Support Engineer

The successful candidate will be responsible for the end-user support and administration of a new, company-wide, e-Learning tool.


Reporting to
Software Manager


Responsibilities

· Administration of an e-Learning tool based on the https://moodle.org/ platform, working with the IT Team.

· Application administration of Moodle user accounts, roles, and permissions.

· Creation of basic e-Learning material to roll-out to all staff using the Moodle Platform

· End-User Support for Students, Teachers, Course Creators, etc.

· Support the rollout of the e-Learning tool to the entire company incl. global staff. This may include drafting company announcements.

· Running Moodle course, end-user reports.



Essential Criteria

· Graduate of Business, IT related, or Engineering/Computer Science, or equivalent experience

· Proven ability to effectively communicate

· Strong written English Skills



Desirable Criteria

Working knowledge in some of the areas below would be desirable although not essential.

· Experience with https://moodle.org/ platform

· Application Administration experience



Personal attributes

The ideal candidate will be driven to succeed in a highly technical, deadline orientated product development environment and will have the following attributes

· Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment

· Excellent communication and presentation skills

· An excellent team player capable of delivering excellent results under pressure and to strict deadlines

· Ability to communicate effectively with all stakeholders

· A positive "can do" enthusiastic attitude towards addressing the technical challenges facing us and our clients





The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing, and Procurement.

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