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Customer Support Manager

Location Enniskillen, County Fermanagh
Sector
Job Type Permanent
Salary depanding on experience
Published 25 days ago
Start Date ASAP
Contact Avril Granleese
Job Ref EN 001035P_1567157361

Job Description

Customer Support Manager

Enniskillen, Co Fermanagh

Permanent

The Role:

  • Your role will be to plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organisational and operational objectives.
  • Develop and implement customer service policies and procedures
  • Review and assess customer service contracts
  • Oversee the daily operations of the customer service team
  • Handle complex and escalated customer service issues.

Hours of work:

  • Mon-Fri 34.5 hr week

Requirements:

  • Higher level qualification/degree or equivalent
  • Customer service experience with both Business to Business to customer environments
  • Previous Supervisory experience
  • In-dept knowledge of customer service principles and practices
  • Current with relevant technology trends and applications
  • Proficiency in MS Office applications
  • Experience in the use of social media platforms
  • Ability to motivate, train and coach your team.

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