Connecting...

Customer Support Staff

Location Antrim, County Antrim
Sector
Job Type Temporary
Salary £8.50 - £9.5 per hour
Published 5 months ago
Contact Carla McCamley
Job Ref BA 00087498_1539162833

Job Description

Our client in the Antrim area are looking to recruit a Customer Support Staff to join their team on a part time basis. Hours of work will be Mon-Fri 9am-1pm

Job Summary:

Ensure timely and professional handling of all incoming customer requests (by telephone, email or fax), consistent with standards and policies; Ensure that productivity (efficiency) benchmarks and targets are within budget constraints; and Provide administration support to the franchise.

Duties and Responsibilities

  • Ensure response times are being met for calls, online enquiries, pickup requests, customer requests;
  • Administer freight requests from customers and other RFs;
  • Provide administration support for the Sales Reps and sales leads information;
  • Provide timely reporting of KPI's to the Regional Franchisee as requested;
  • Maintain knowledge and competency in the use of new technology/standards which improve service or productivity outcomes;
  • Occasional depot cover

Person Specification:

  • Excellent communicator, able to relate to customers, staff, CFs, management;
  • Empathy with the needs of customers;
  • Well organised;
  • Emotionally mature.

Knowledge/Skills/Experience:

  • Excellent written and verbal communication skills;
  • Administration experience essential;
  • Geographical knowledge of Northern Ireland essential;
  • Competent computer and analytical skills, including proficiency in MS Excel and MS Word;
  • Educated to minimum GCSE Grade C or above in Maths and English (or equivalent)

The majority of the candidate's time will be spent checking on-line enquiries and responding to these within our response times and taking calls from customers and courier franchisees requesting information and/or assistance. Each CSS member is allocated particular daily tasks to carry out and the results of these must reported to the Regional Manager and/or the Regional Franchisee.

There is a small amount of daily depot work required, such as locating a parcel, scanning parcels, relabelling and assisting the depot supervisor.

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert