Despatch Clerk

Location Toomebridge, County Antrim
Job type Permanent
Salary £19000 - £21000 per annum
Published 10 months ago
Contact Carla McCamley
Job reference BA 0006556_1557320665

Job description

Our well established client in the Toomebridge area are looking to recruit a Despatch Clerk to join their team on a full time permanent basis.

As a Despatch Clerk, the successful candidate will be customer focused and will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.


  • Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
  • Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to.
  • Schedule deliveries to maximise efficiency of fleet;
  • Monitor allocation of loads to ensure optimum distribution amongst drivers;
  • Keep the despatch office tidy and secure;
  • Record and pass on customer sales enquiries to the appropriate department;
  • Record customers complaints and pass on to relevant manager to deal with effectively;
  • Be proactive in seeking service improvement opportunities;
  • Provide cover and/ or assistance to the Fivemiletown Outside room staff as required;
  • Interact with other members of staff and management in a pleasant and professional manner;
  • Provide cover as despatch clerk at other Acheson and Glover sites as and when required;
  • Carry out any other duties as required by management and within skills capabilities.

The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.

Essential Criteria:

  • At least 5 GCSE's or equivalent Grade C+ including Maths and English
  • Previous administration experience in an office environment
  • Proficient in MS Office with a good working knowledge of MS Excel and Word
  • Valid Driving licence
  • Excellent communication skills
  • Good organisational and planning skills
  • Team worker
  • Friendly and approachable
  • Positive attitude
  • Willingness to learn
  • Flexibility to work outside normal hours as and when required
  • Can travel to and from work areas as and when required

Desirable Criteria:

  • Logistics or Production planning experience
  • Experience in the use of fleet management system
  • ERP/CRM system experience
  • Presentation skills


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