Estimator & Sales Analyst
To operate as part of a team to maximise sale of products by delivering customer excellence from beginning to end providing a professional, approachable, customer service to the Company customer base. You will be responsible for providing pricing/quotations, sales order processing, liaising with other relevant departments as required including production, sales, technical and logistics.
Main Responsibilities of the Job
Ensure accurate and timely preparation of quotations and price lists.
Manage the timely follow up of quotes with the customer to ensure quotations have been received and to establish the level of satisfaction and initial customer responses and conclusions from the quotation and update CRM system.
Prepare weekly and monthly quotation analysis reports based on brands and geographical areas and identify trends that will allow for forecasting and budgeting.
Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements.
Work closely with the External Sales Team to identify gaps or missed opportunities in pipeline.
Being the first point of contact with designated customers in relation to all issues and specifically pricing as well as handling & resolution of customer complaints.
Operating and development of an ERP/estimating system (processing & checking quotations generated, and margin being targeted).
Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required.
Ensuring costings manual is kept up to date as well as price lists being maintained on SharePoint and ERP system and circulated to relevant people.
Supporting the delivery of departmental targets and KPIs through effective customer relationship management.
Any other duties as required.
Personnel Specification - Estimator and Sales Analyst Essential Criteria
HND in Business / Economics / Mathematics
GCSE English and Maths, Grade A - C or equivalent.
At least 3 years relevant experience in estimating/order processing admin
At least 3 years' experience dealing with customers.
Working to tight deadlines
Proficient in Microsoft Office Packages
Strong interpersonal skills & influencing skills, with the ability to build
relationships with customers and multiple departments within the business
Ability to work to a high standard
Good analytical skills
Good initiative & problem-solving ability
Meticulous approach to accuracy
Degree level in Business/ Economics/ Maths
5-year previous pricing/quotations experience
Experience of pricing & creating quotations to specification.
Relevant experience in manufacturing or construction industry.
Previous account management experience.
Advanced Excel skills.