F/T Permanent Scheduler - Lisburn

Location Lisburn, County Antrim
Job type Permanent
Salary Up to £19000 per annum
Published 12 months ago
Contact Tanya Lyttle
Job reference LIS000831_1559762590

Job description

F/t permanent Scheduler required for busy Customer Service Department in Lisburn.

Main Function

Working as part of a team, plan and prioritise work requirements for a team of UK and Ireland based installers to ensure maximum efficiency.

Role responsibilities:

  • Prioritise all work requirements for Installers by managing their daily dairies
  • Act as a first line contact for customer enquiry.
  • Allocate all planned Installs and Service Calls whilst keeping customers updated and ensuring customer Satisfaction is met.
  • Appointment setting with customers
  • Liaise and assist our Installers to ensure timely and efficient job completion.
  • Ensure customer satisfaction is achieved and all service requirements are met
  • Maximise company scheduling system
  • Deliver a high level of Customer Service
  • Working with Technical Sales Manager and Head of Customer Services to develop and improve processes and procedures
  • Provide management with reports on daily, weekly and monthly activity
  • Follow company policies, procedures, Health and Safety, and quality guidelines in order to ensure the highest level of customer satisfaction.
  • Additional duties which may be required by management from time to time.

Essential criteria:

  • Minimum of 2 yrs experience in a similar role
  • Experience using a scheduling computerised system
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to work under pressure to tight deadlines
  • High level of planning and organisational skills
  • Excellent telephone and communication skills with the ability to use own initiative

Salary £19,000 per annum

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