F/t permanent Scheduler required for busy Customer Service Department in Lisburn.
Working as part of a team, plan and prioritise work requirements for a team of UK and Ireland based installers to ensure maximum efficiency.
- Prioritise all work requirements for Installers by managing their daily dairies
- Act as a first line contact for customer enquiry.
- Allocate all planned Installs and Service Calls whilst keeping customers updated and ensuring customer Satisfaction is met.
- Appointment setting with customers
- Liaise and assist our Installers to ensure timely and efficient job completion.
- Ensure customer satisfaction is achieved and all service requirements are met
- Maximise company scheduling system
- Deliver a high level of Customer Service
- Working with Technical Sales Manager and Head of Customer Services to develop and improve processes and procedures
- Provide management with reports on daily, weekly and monthly activity
- Follow company policies, procedures, Health and Safety, and quality guidelines in order to ensure the highest level of customer satisfaction.
- Additional duties which may be required by management from time to time.
- Minimum of 2 yrs experience in a similar role
- Experience using a scheduling computerised system
- Proficient in Microsoft Word, Excel and Outlook
- Ability to work under pressure to tight deadlines
- High level of planning and organisational skills
- Excellent telephone and communication skills with the ability to use own initiative
Salary £19,000 per annum
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