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F/T Permanent Scheduler - Lisburn

Location Lisburn, County Antrim
Sector
Job Type Permanent
Salary Up to £20000 per annum
Published 3 months ago
Contact Tanya Lyttle
Job Ref LIS000811_1550863887

Job Description

F/t Permanent Scheduler required for Lisburn.

Duties will include:

  • Prioritise all work requirements for our Installers by managing their daily dairies
  • Act as a first line contact for customer enquiry.
  • Allocate all planned Installs and Service Calls whilst keeping customers updated and ensuring Customer Satisfaction is met.
  • Appointment setting with customers.
  • Liaise and assist our Installers to ensure timely and efficient job completion.
  • Ensure customer satisfaction is achieved and all service requirements are met.
  • Maximise our scheduling system.
  • Deliver a high level of Customer Service.
  • Work closely with our Technical Sales Manager, Head of Customer Relations and Scheduling Manager to develop and improve processes and procedures.
  • Provide management with reports on daily, weekly and monthly activity.
  • Follow company policies, procedures, Health and Safety, and quality guidelines in order to ensure the highest level of customer satisfaction.
  • Additional duties which may be required by management from time to time.

Essential criteria:

  • Minimum of 2 year's experience in a similar role to include using a scheduling system /tool
  • Good written and verbal skills
  • Experience in a busy office environment / customer service department
  • Proficient in Microsoft Office to include Word, Excel and Outlook.
  • High level of planning and organisation skills with the ability to work under pressure to tight deadlines

Salary £20,000 per annum

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