Field Service Engineer

Location Belfast, County Antrim
Job Type Permanent
Salary Negotiable
Published 7 months ago
Contact Graham Snoddy
Job Ref GraftME0560151_1544623923

Job Description

Field Service Engineer

Grafton recruitment has been obtained by our client to assist in their search for a field service engineer.

We would be keen to speak to candidates who have a maintenance background with excellent customer service skills and who can show empathy / consideration to people in ill health

Job profile

Under the supervision of your line manager, you will carry out repairs and servicing of all equipment when requested. To install, collect and exchange all the said equipment when requested. Movement of competitor's equipment may be required. To carry out product cleaning in line with the company infection control policy and turnaround servicing of all products. To accurately record and keep all necessary paperwork and administration documentation in pursuance of the job objectives, ensuring the same is submitted to the right place, in the required timescales.

This is a customer facing role visiting the general public in their homes as well as NHS and care homes , you will be representing the company so it is imperative that you have excellent customer service skills and good standards of hygiene and appearance.


  • Deliver equipment
  • Clean equipment
  • Service and repair equipment
  • Communicate with the H/O in England
  • Communicate with their line manager
  • Process emails, and other administration documentation
  • Manage a small stock of rental assets
  • Maintain a small stock of spare parts
  • Aim to achieve a first time fix of repairs when in contract
  • Deliver rental products within the expected time frame detailed by the customer

Other duties

  • Call backs
  • Van Inspection
  • Customer Service
  • Presentation and Uniform
  • Complaints/Customer Feedback

Essential Criteria

  • Full UK driving licence

Equipment provided

  • Van for deliveries
  • Sat Nav
  • Hand tools - e.g. screwdriver, spanner, drill, socket set
  • PAT tester
  • PDA
  • ATP Reader
  • Mattress and hoist test equipment inc weights
  • Computer hardware and software
  • Medical equipment manufactures dedicated application software
  • Printer and photocopier
  • Mobile phone

List of equipment to be maintained and transported

  • Birthing beds
  • Critical care beds
  • Dynamic mattresses & Seating
  • Plinths & treatment couches
  • Patient Trolleys & stretchers
  • Shower chairs & Shower trolleys
  • Recliner chairs
  • Manual Wheelchairs
  • Mobile Hoist
  • Standing Aids
  • Portable bedhead hoists
  • Ceiling track hoists
  • Slings - Inspection/service
  • Stair Lifts - variety of models and makes
  • High Low Baths - variety of models and makes
  • Bath/poolside lifts and hoists

Working hours - Monday to Friday 8:30am - 5:00pm / call out will be required on a 1in5 rota

Salary - Negotiable depending on experience circa £20k

Location - Mallusk

For further information please contact Graham on 02890242824 / 07407734088 or submit your CV via the link.

Why use Grafton ?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.


Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set Up A Job Alert