Inbound Call Advisor

Location Newry, County Down
Job Type Permanent
Salary Up to £17000 per annum
Published 2 months ago
Start Date 01/07/2019
Contact Diane McGregor
Job Ref New00001_1560258926

Job Description

The Role:

In your new role as Inbound Call Advisor you will be tasked with contacting existing customers and prospective new clients

Other Duties will include, but not limited to:

  • Working within a successful and busy call centre outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary


  • Previous experience in a customer support role
  • Good phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

In Return:

  • Rates of Pay are competitive and will be discussed upon contact with the branch.
  • Working with a successful local organisation.
  • Free on-site parking
  • 28 days' annual leave along with length of service days
  • Childcare vouchers
  • Reward and Recognition programme
  • Annual salary reviews
  • Career progression
  • Discounts with local and national retailers

Why use Grafton?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

If you would like to discuss this Inbound Call Advisor role in more detail please contact Grafton Newry and attach your CV for consideration.

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