IT Desktop Support

Location Larne, County Antrim
Job Type Permanent
Salary £26000 - £28000 per annum
Published 8 months ago
Start Date ASAP
Contact Alan Montgomery
Job Ref BA 04414_1539170184

Job Description

Interested in working for a Global company will offices based across all corners of the globe? Our client, a Global pharmaceutical company based in Larne, Co Antrim are currently recruiting for an IT Desktop Support on a permanent contract.

Role: IT Desktop Support

Location: Larne

Full time

Permanent contract with immediate start

Monday - Friday 9am - 5pm (basic hours, can vary if problems with IT systems)

Duties will include:

  • Responsibility for providing tier 1 technical support and service restoration, receiving and opening trouble-tickets, communicating with and helping ITS customers to resolve IT-related issues/problems and requests providing good service quality
  • Maintaining the IT Inventory and conducting asset management
  • Back-up management, including job-management
  • Installing, configuring and supporting Windows/Intel Workstations, and laptops, as well as mobile devices
  • Developing and maintaining IT-related documentation.
  • LAN/WAN patch cord moves/additions as and when required
  • Maintaining and operating internal 'Help Desk' system

Applicants must:

  • Possess at minimum, an HNC or equivalent in an IT-related subject
  • Have a minimum of 18 months experience in applying own hardware and software diagnostic/troubleshooting skills within a networked PC environment
  • Have a competent working knowledge of Intel-based PCs
  • Have a competent working knowledge of the Windows Operating System with a familiarity with some or all of the following technologies: Windows 10; Microsoft Office 365; Browsers; Local Account Management; Scripting; Installs and removals; Registry; Command Line; and System Management Tools.
  • Have a competent working knowledge of PC installations and repair of same
  • Be able to work with minimum supervision and on own initiative
  • Be able to prioritise tasks
  • Be able to work additional hours as and when required

Desirable Criteria:

  • A competent knowledge of MS Access
  • Experience of presenting technical training within a classroom environment
  • Ability to write technical solutions and Standard Operating Procedures for publication and use by peer IT Technicians and end-users
  • Experience gained within a Manufacturing Environment
  • ITIL ® Version 3 Service Management Foundation certification

If interested in this role, please attach your CV to the job advert and a member of the Grafton team will be in contact. Alternatively you can send your CV direct to

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