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IT Helpdesk Technician | 6 month contract

Location Dublin City Centre, Dublin
Sector
Job Type Contract
Salary Negotiable
Published about 1 month ago
Start Date ASAP
Contact Sarah Healy
Job Ref DN 0002910_1575901341

Job Description

IT Helpdesk Technician | Tech Industry| 6 month contract

The Client: Located in Dublin City Centre, our client is a world leader in the Tech Industry with offices in 8 locations globally. They are a market leader in their field and strive to provide the most efficient tools for data management and analytics.

The Role: The IT Helpdesk Technician will be required to support all IT equipment provisions, cloud account management and user computing support across the Dublin office.

This role will be offered on a 6 month contract basis initially, however, there is scope for this to extend. The standard working week is 40 hours.

Key responsibilities:

  • Ordering computers and related equipment for new users and general office purposes
  • Forecasting demand for new equipment and new users across the office
  • Workstation setup for new hires; deliver remote and in-person new hire training for on-boarding process
  • Providing general support for computer users and troubleshooting as well as oversight for local network and network contractors
  • Secure configuration of Apple Laptops (encryption, auto lock/screen-saver, tracking)
  • Application configuration and installation for macOS
  • Auditing of laptop security configurations
  • Auditing of security configuration of employee-owned devices (phones/tablets/laptops)
  • Workstation setup for new hires; deliver remote and in-person new hire training for on-boarding process
  • Cloud admin account management and inventory management
  • Repair and maintenance of computers
  • Running A/V for large company meetings

Hours of work: 40 hours per week

Requirements:

  • At least 2 years of IT tech experience ideally in a customer focused industry
  • Excellent attention to detail with strong analytical and numerical skills
  • Effective communication skills with the ability to communicate with senior management
  • Ability to absorb and relay technical information easily
  • Capable of working effectively in a stand alone capacity with the confidence in building relationships globally
  • Real IT experience with Apple products (Windows is a plus)
  • Scripting and Automation Integration experience is a plus

In Return:

  • Competitive salary
  • Occasional over time
  • Subsidised canteen and complimentary refreshments on-site
  • Experience with a recognised organisation in the Tech sector

Why use Grafton? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact the Swords branch on 01-8900190 and apply with your up to date CV by clicking the button.

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