IT Service Engineer

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published 4 months ago
Contact Jamie Donnelly
Job reference JD017_1572600124

Job description

IT Field Engineer

Location: Belfast, Coo. Antrim

Salary: Extremely Competitive

Grafton Specialist Recruitment has been retained to recruit a IT Filed Service Engineer based in Belfast.

The Role

The IT Field Service Engineer is responsible for all 1st line and 2nd line support.

  • Respond to breakdown calls &/or complete planned works as directed by the Call Desk day to day
  • Provide 24 x 7 breakdown cover 'oncall' if required on a 1 in 4 rota basis
  • Accurately record and report all activities using the relative documents provided by the customers and the company
  • Effectively respond to customer escalations with urgency to resolve their problems
  • Conduct site surveys prior to solution deployment, as scheduled & tasked
  • Complete IT/software installation activities as scheduled & tasked
  • Complete a range of documentation in support of your role, e.g. field service reports, site survey risk assessments & method statements, Return Materials Authorisation, customer acceptance & handover documentation and complete monthly expenses.
  • Comply with company policies and procedures


The successful candidate will be an experienced IT professional, with extensive experience in Software engineering and Development.

  • Microsoft / Cisco or equivalent certification or willing to undertake certification
  • Desktop and network installation background
  • Hold a full clean UK driving license and access to a car
  • Be flexible and adaptable
  • Takes great pride and care in providing an exceptional service to customers
  • A positive "can do" attitude is essential
  • Demonstrate a good customer relationship
  • Demonstrate a good level of customer focus balanced with wider business awareness
  • Strong analytical and problem-solving skills with an enquiring mind
  • Ability to represent the company in a professional manner at all times
  • Excellent time management skills

Added Advantage

  • Hands on experience with Windows Technologies including server knowledge
  • Excellent support and maintenance experience
  • Good knowledge of computer hardware and set-up
  • Experience with Desktops / Storage / Network Support / Installation / Break/Fix Printer experience

In return

You will receive a fantastic package, the opportunity to work for a key player in the industry and the opportunity to develop your career in a supportive environment.

Contact Details & Deadline

To be considered for this position, please forward your CV to Jamie at at Grafton Recruitment OR call him on 02890323333

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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