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IT Support Officer

Location Belfast, County Antrim
Sector
Job Type Temporary
Salary Up to £9.63 per hour
Published 12 days ago
Start Date ASAP
Contact Lesley-Anne Fitzgerald
Job Ref NIC0000891_1575034848

Job Description

Grafton Recruitment are working in partnership with a large public sector organisation to recruit a temporary IT Support Officer to start ASAP for a duration of 2 months (initially)

Pay rate: £9.63 per hour

Location: Castlereagh, BT6

Hours: Monday- Thursday 8:30am - 8:00pm

Friday 8:30am - 5:00pm

Saturday 9:00am - 1:00pm (subject to the requirements of the campus)

Essential Criteria

    • EITHER Hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year's relevant experience in an IT Technical Support role within the last 3 years

    OR

    • Have at a minimum of two years relevant experience in an IT Technical Support role within the last 4 years
    • Be able to demonstrate, using practical examples, knowledge in at least 3 of the following 6 categories:
    • Managing users in an enterprise Microsoft Active Directory environment
    • Supporting, diagnosing and repairing PCs utilising Microsoft operating system(s)
    • Managing Data communications networks in an large TCP/IP environment including diagnosis and fault testing of wired and wireless network connectivity problems
    • The use of a wide range of applications including on-line Office365 (Email, Sharepoint, Skype, Yammer etc), Internet Explorer, Microsoft Office 2013, Sophos anti-virus etc.
    • Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults
    • Installation, configuration and Support of additional peripheral Systems including Data Projectors, Interactive Whiteboards etc.

Duties

  • Service Desk management
    • Work on the IT Service Desk to receive, log and manage telephone calls, emails, texts, instant / video messages (and any other future communication methods) from staff and students regarding IT incidents, requests and queries
    • Undertake 1st line triage of all calls, resolving standard incidents during the call and allocating other incidents / requests to the appropriate team queue
    • Monitor outstanding incidents and requests, highlighting to senior management any that are not progressing or due to breach their SLA
    • Report any major or recurring incidents / problems to senior management as quickly as possible
    • Use monitoring tools and follow standard checks to ensure all IT systems are functioning correctly, logging and escalating any errors discovered
    • Log and continue to manage incidents to 3rd party support contractors where these cannot be resolved in house

    Incident & Problem Management

    • To work as mobile support visiting relevant users / rooms / hardware to investigate, diagnose and resolve on-site incidents allocated from the IT Service Desk, such as:
      • Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults
      • Installation, configuration and support of additional peripheral Systems including Data Projectors, Interactive Whiteboards etc.
      • Managing users in an enterprise Microsoft Active Directory environment
    • Update and close incidents and problems on the IT Service Desk syste
    • Installation and configuration of a wide range of industry standard applications
      • Diagnosis and fault testing of wired and wireless data communication network connectivity problems in in an large TCP/IP environment
      • Supporting, diagnosing and repairing PCs utilising Microsoft operating system(s) (e.g. Microsoft Windows 8 / 8.1 operating system)
      • Applications including on-line Office365 (Email, SharePoint, Skype, Yammer etc.), Internet Explorer, Microsoft Office 2013, Sophos anti-virus etc.

Successful applicants will be required to undertake an Access NI Disclosure check at a cost of £18/£33. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Lesley-Anne Fitzgerald will be in touch to confirm if you have been shortlisted.

**PLEASE NOTE THIS ROLE MAY BE FILLED VERY QUICKLY BUT WE WILL KEEP YOUR DETAILS ON FILE FOR ANY FUTURE ROLES THAT COME THROUGH THAT YOU MAY BE INTERESTED IN**

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