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MAM Agent

Location Belfast, County Antrim
Sector
Job type Temporary
Salary Up to £8.77 per hour
Published 20 days ago
Start date ASAP
Contact Gemma Lillington
Job reference NIW0014119_1580747313

Job description

Temporary MAM Agent required for a local organisation based in Belfast.

Rate of Pay: £8.77 per hour

Location: Belfast

Hours: 37.5 hours per week, Monday - Friday

Duration: 8 months pending review

Main duties/Responsibilities:

  • Update and maintain metering and account related data received from Field Services / Metering Contractors / Trade Effluent Team - in adherence to agreed policies and processes. This will include interpreting and producing reports
  • Investigate escalated queries relating to complex metering and billing issues - initiating Visit Requests / Meter Maintenance Requests when necessary
  • Provide advice to Customer Service teams to help facilitate first time resolution of complex customer contacts
  • Schedule and prioritise own work on a daily and weekly basis to optimise achievement of service levels
  • Support effective working relationships within CSD Directorate

Essential criteria:

  • A minimum of 5 GCSE's Grade C or above or equivalent, to include English and Math.
  • 1 years' experience of working within a regulated, target-focused environment.
  • Competent in MS Office applications including MS Excel and Word.
  • Experience of producing and interpreting reports.

Desirable Criteria:

  • Experience in RapidXtra
  • Experience in administering utility account data and charge maintenance

Please note successful candidate will be required to complete a Basic Access NI Check at a cost of £18.00

If you are interested and available for this position please upload your CV to the link. These roles may be filled quickly but your CV will be kept on file for future similar roles.

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