MAM Agent

Location Belfast, County Antrim
Job Type Temporary
Salary Negotiable
Published 4 months ago
Start Date ASAP
Contact Tracy McGookin
Job Ref BTTMMAM_1550835064

Job Description

Essential Criteria

  • A minimum of 5 GCSE's Grade C or above or equivalent, to include English and Math.
  • 1 years' experience of working within a regulated, target-focused environment.
  • Competent in MS Office applications including MS Excel and Word.
  • Experience of producing and interpreting reports.
  • Must hold current Basic Access NI Clearance

Desirable Criteria

  • Experience in RapidXtra
  • Experience in administering utility account data and charge maintenance.

Principle Duties

  • Update and maintain metering and account related data received from Field Services / Metering Contractors / Trade Effluent Team - in adherence to agreed policies and processes. This will include interpreting and producing reports.
  • Investigate escalated queries relating to complex metering and billing issues - initiating Visit Requests / Meter Maintenance Requests when necessary.
  • Provide advice to Customer Service teams to help facilitate first time resolution of complex customer contacts.
  • Schedule and prioritise own work on a daily and weekly basis to optimise achievement of service levels.

37.5hrs per week


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