Mechanical Engineer - Technical Specialist
Craigavon, Northern Ireland
£25,000 - £30,000 per annum
A vacancy has arisen within our clients Product Support Group, for a Mechanical Engineer - Technical Specialist, reporting to the Product Support Group Manager.
The Product Support Group is a close team of 7 people which aims to provide fast and efficient technical support to our clients network of dealers across EMEA. Our client work hard to maintain strong bonds with their dealers, offering excellent customer service in addition to technical support. Our client support the dealers from the factory where the products are made, often in consultation with various departments, both in the factory and in other international locations. The group provides input into current and future product design, referring to real world feedback from their dealers.
Our client are looking for dynamic individuals who are willing to use their engineering knowledge to enhance technical support to the dealers. The successful candidate will use their skills to troubleshoot technical issues, using engineering drawings, such as mechanical or hydraulic schematics, and a wide range of technical information available on our clients internal systems. In return the client will seek to expand your knowledge through in-depth training courses and practical experience, to enable you to become highly specialised in forklift truck systems.
*Become highly specialised on forklift truck mechanical, electrical and hydraulic systems through in depth training courses
*Be a primarily office-based technical consultant to our network of dealers across EMEA, providing specialist troubleshooting advice and information to assist repair activities, whilst promoting quality standards
*Working within an International environment, consulting with internal departments based in Europe, USA, Asia and South America to identify potential solutions and ensure effective handover of information for corrective action for customer issues
*Track open issues, allocating agreed corrective actions and provide feedback to dealers and HYG Field team
*Travel occasionally to dealers (primarily in Europe) to provide on-site consultation on technical issues
*Provide technical assistance to Warranty, HYG Field team and Supplier Quality groups where appropriate and required.
*Build strong working relationships and maintain high quality of communication with international dealer network.
*HND/Degree in a relevant Engineering discipline, or equivalent qualification
*Experience on Mechanical Troubleshooting, Engineering and/or Product Improvement
*Ability to interpret Engineering Drawings
*Degree in Mechanical Engineering, or equivalent qualification
*Experience of automotive systems such as CANbus, vehicle sensors, etc.
*Experience of interaction with customers from other countries and cultures