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Medical Receptionist

Location Newtownabbey, County Antrim
Sector
Job Type Temporary
Salary Up to £8.21 per hour
Published 11 days ago
Start Date ASAP
Contact Kim Martin
Job Ref HS 0004881_1580901079

Job Description

The client

Grafton are currently recruiting for a medical practice in the Newtownabbey area. They are seeking to recruit an experienced receptionist for 4-5 months cover.

The Role

  • To cover reception on a rotational basis during the surgery opening hours
  • To assist in any administrative tasks as required
  • To have knowledge and training of the telephone systems

Day to day reception supervision

  • To man the reception area on a day to day basis, working along side reception staff
  • To answer the telephone promptly and politely, telephoning patients when requested
  • To deal with patients at the front desk in a polite and courteous manner
  • To make appointments accurately for both Doctors, practice nurses and other members of the community team using both manual and computerised systems.
  • To take requests for repeat prescriptions promptly and accurately
  • To scan hospital letters/results accurately into the patients computer records
  • To take requests for home visits and advice
  • To undertake photocopying duties as requested

Hours of work

  • 30 hours per week across the below shift pattern (No Flexibility)
  • Monday 8.30 to 4.30
  • Tuesday 8.30 to 4.30
  • Wednesday 8.30 to 5.30
  • Thursday 8.30 to 4.30

Requirements

  • Good all round general education
  • A minimum of three years reception or customer service experience
  • Good knowledge of reception and telephone system
  • Good knowledge of alphabetical filing systems
  • Good all round office skills
  • Organisational skills
  • Calm and unflappable
  • Well organised
  • Dependable and flexible
  • Work on own initiative with minimum supervision
  • Good verbal communication skills
  • Team player
  • Desire to develop and manage systems
  • High expectation of self and others
  • Able to work for the benefit of the team.

Desirable

  • Any reception or customer service courses achieved
  • Two or more years relevant experience in a patient centred setting
  • Knowledge of Emis or other computerised appointment system

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