Merchant On-Boarding Specialist Japanese

Location Dublin South, Dublin
Job type Permanent
Salary Up to €27250 per annum + 9% performance bonus per 1/4
Published 4 months ago
Contact Anna Feehan
Job reference AF24_1572429749

Job description



This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Merchant On-boarding Specialist you will provide Customer Support Services through email, chat, phone and video call for one of our clients products. The purpose of this role is to ensure a successful on-boarding for new customers and to establish a solid foundation that drives customer's future successes. To be successful in this role you will have an obsession for accuracy, a passion for helping others and a blend of technical and interpersonal skills. As a Merchant On-boarding Specialist you will receive formal training to develop extensive product knowledge, which is invaluable for your future career.

Duties & Responsibilities

  • Provide high quality customer service via email, chat, phone and video call
  • Provide timely response to customer inquiries
  • Enhance customer satisfaction by providing distinctive service in all interactions
  • Establish a trusted advisor relationship to ensure customer satisfaction
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identify trends and/or process improvements
  • Master the product through formal on boarding program and continued learning
  • Research and develop knowledge of customers products and services

Required Qualifications & Experience

  • Fluency in written and spoken English and the required language for this role is essential
  • Preferably 1 years experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Ability to develop trusted relationships and find creative solutions
  • Ability to display good judgement
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team
  • BA/BSc degree or equivalent is preferable


  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organisational commitment
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

What we offer

  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave

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