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Merchant On-Boarding Specialist Japanese

Location Dublin South, Dublin
Sector
Job Type Permanent
Salary Up to €27250 per annum + 9% performance bonus per 1/4
Published 18 days ago
Contact Anna Feehan
Job Ref AF24_1572429749

Job Description

NATIVE LEVEL JAPANESE CANDIDATES!

URGENT FILL

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Merchant On-boarding Specialist you will provide Customer Support Services through email, chat, phone and video call for one of our clients products. The purpose of this role is to ensure a successful on-boarding for new customers and to establish a solid foundation that drives customer's future successes. To be successful in this role you will have an obsession for accuracy, a passion for helping others and a blend of technical and interpersonal skills. As a Merchant On-boarding Specialist you will receive formal training to develop extensive product knowledge, which is invaluable for your future career.

Duties & Responsibilities

  • Provide high quality customer service via email, chat, phone and video call
  • Provide timely response to customer inquiries
  • Enhance customer satisfaction by providing distinctive service in all interactions
  • Establish a trusted advisor relationship to ensure customer satisfaction
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identify trends and/or process improvements
  • Master the product through formal on boarding program and continued learning
  • Research and develop knowledge of customers products and services

Required Qualifications & Experience

  • Fluency in written and spoken English and the required language for this role is essential
  • Preferably 1 years experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Ability to develop trusted relationships and find creative solutions
  • Ability to display good judgement
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team
  • BA/BSc degree or equivalent is preferable

Competencies

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organisational commitment
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

What we offer

  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave

Why use Grafton?

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