Operations Officer

Location Belfast, County Antrim
Job Type Temporary
Salary Up to £24657 per annum
Published 7 months ago
Start Date ASAP
Contact Katie Doyle
Job Ref OOBCC1501_1547548262

Job Description

Operations Officer

3 month Contract

Belfast City Centre


Grafton Recruitment is recruiting for an Operations Officer in Belfast city centre for an initial 3 month contract with the possibility of extension. As an Operations Office you will be focused on ensuring our clients key customer facing processes operate effectively and to deliver an excellent customer experience.

The Role Responsibilities:

Process the documentation required to support customer operations including:

  • Onboarding of customers
  • Staircasing - including deletions
  • Valuation reports and queries
  • Cheques and documents
  • Title deeds management
  • Solicitor bills of cost

within service level agreements

Understand the current process flows and procedures and contribute to the continuous improvement

Meet business performance goals

Check accuracy of legal documentation received including contracts and building agreements highlighting any issues to our clients legal department

Liaise with third parties, notably solicitors, valuers, financial advisers, estate agents, lenders and customers to ensure that SLAs are met and issues resolved prior to purchase/sale completion

Use the appropriate computer packages to input and extract data as required

Maintain accurate and up to date records of customer contact and progress

Ensure administration records are accurate and up-to-date

Ensure that docuware and customer contact reports are kept fully up-to-date

Provide accurate and consistent information and advice to Customers

Ensure that all actions to support customers are completed within agreed timeframes and customers advised

Deal with any customer concerns at first point of contact and endeavour to resolve these

Ensure compliance with information security procedures and data protection requirements

Maintain customer confidentiality at all times and ensure that customers are properly identified

Essential Criteria:

5 GCSE's (or equivalent) at Grade C or above to include English and Maths.

With Qualification

A minimum of 1 years' experience in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets,

Without qualification

A minimum of 3 years' experience in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets,

Working Knowledge of Microsoft Office with Advanced skills in Microsoft Word & Excel

Excellent oral and written communication skills

Planning, prioritising and organisational skills.

Attention to detail and accuracy

Strong negotiation skills

Strong customer focus

Why use Grafton?

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

If you meet the essential criteria required for the Operations Officer please attach your CV below for the attention of Katie Doyle

** If you do not meet the essential criteria your application will not be considered**

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