3 month Contract
Belfast City Centre
Grafton Recruitment is recruiting for an Operations Officer in Belfast city centre for an initial 3 month contract with the possibility of extension. As an Operations Office you will be focused on ensuring our clients key customer facing processes operate effectively and to deliver an excellent customer experience.
The Role Responsibilities:
Process the documentation required to support customer operations including:
- Onboarding of customers
- Staircasing - including deletions
- Valuation reports and queries
- Cheques and documents
- Title deeds management
- Solicitor bills of cost
within service level agreements
Understand the current process flows and procedures and contribute to the continuous improvement
Meet business performance goals
Check accuracy of legal documentation received including contracts and building agreements highlighting any issues to our clients legal department
Liaise with third parties, notably solicitors, valuers, financial advisers, estate agents, lenders and customers to ensure that SLAs are met and issues resolved prior to purchase/sale completion
Use the appropriate computer packages to input and extract data as required
Maintain accurate and up to date records of customer contact and progress
Ensure administration records are accurate and up-to-date
Ensure that docuware and customer contact reports are kept fully up-to-date
Provide accurate and consistent information and advice to Customers
Ensure that all actions to support customers are completed within agreed timeframes and customers advised
Deal with any customer concerns at first point of contact and endeavour to resolve these
Ensure compliance with information security procedures and data protection requirements
Maintain customer confidentiality at all times and ensure that customers are properly identified
5 GCSE's (or equivalent) at Grade C or above to include English and Maths.
A minimum of 1 years' experience in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets,
A minimum of 3 years' experience in an administrative role including the following duties: record keeping, scanning, use of databases and spreadsheets,
Working Knowledge of Microsoft Office with Advanced skills in Microsoft Word & Excel
Excellent oral and written communication skills
Planning, prioritising and organisational skills.
Attention to detail and accuracy
Strong negotiation skills
Strong customer focus
Why use Grafton?
This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.
If you meet the essential criteria required for the Operations Officer please attach your CV below for the attention of Katie Doyle
** If you do not meet the essential criteria your application will not be considered**