Our client is responsible for the construction and operation of a energy network of over 1,500km across 38 cities, towns and villages across Northern Ireland. As well as connecting over 45,000 customers across its own network area, they also compete in the competitive energy market in Greater Belfast, where it also supplies over 50,000 customers.
The future looks bright so come join the team. Offering excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles.
The Receptionist is responsible for the operation of the company reception function, providing first class customer care to visitors, customers and colleagues. The role provides general administrative support to the customer service team and assists with specific projects as required. The role reports to the Customer Services Manager.
Demonstrating exceptional brand values, the Receptionist is responsible for the company reception area, ensuring implementation of access controls, health and safety induction for visitors, security and evacuation procedures at all times
Liaise with nominated reception cover to ensure smooth running and constant cover of the reception area
Responsible for the management of the 5 meeting rooms, responsible for implementing meeting room process
Responsible for the management of the electronic access system, issuing access passes and monitoring current users as required
Responsible for coordination of catering supplies
Log all incoming post, frank all outgoing mail and arrange courier deliveries as required
Monitor company information mailbox and distribute appropriately. Run weekly/ monthly numbers for the mailbox
Co-ordinate goods inward process in line with documented procedure
Ensure processes & procedures are kept updated
Assist with any additional duties as required
Provide administrative support to the customer services team as and when requested
Provide administrative support to the sales team as and when requested
Assist with any additional duties if required
The post holder must demonstrate previous proven experience in a customer facing role, and possess first class communication and interpersonal skills. They must have a flexible and adaptable approach, the ability to multi-task and possess excellent IT skills. They must be process orientated, and have the ability to follow projects through from inception to completion.
Minimum of 5 GCSE passes at Grade C (or equivalent) to include English and Maths
Ability to process large volumes of information quickly & accurately
Previous experience in a customer facing/reception role within a commercial environment
Excellent IT, communication and interpersonal skills
Ability to analyse and problem solve
Ability to work on own initiative and prioritise workload to ensure delivery of key objectives
Excellent organisation skills