Location Antrim, County Antrim
Job type Permanent
Salary Up to £17938 per annum
Published 4 months ago
Start date ASAP
Contact Louise McCollum
Job reference BM2280LMC_1572265870

Job description

Our client is responsible for the construction and operation of a energy network of over 1,500km across 38 cities, towns and villages across Northern Ireland. As well as connecting over 45,000 customers across its own network area, they also compete in the competitive energy market in Greater Belfast, where it also supplies over 50,000 customers.

The future looks bright so come join the team. Offering excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles.

The role
The Receptionist is responsible for the operation of the company reception function, providing first class customer care to visitors, customers and colleagues. The role provides general administrative support to the customer service team and assists with specific projects as required. The role reports to the Customer Services Manager.

Key Accountabilities:
 Demonstrating exceptional brand values, the Receptionist is responsible for the company reception area, ensuring implementation of access controls, health and safety induction for visitors, security and evacuation procedures at all times
 Liaise with nominated reception cover to ensure smooth running and constant cover of the reception area
 Responsible for the management of the 5 meeting rooms, responsible for implementing meeting room process
 Responsible for the management of the electronic access system, issuing access passes and monitoring current users as required
 Responsible for coordination of catering supplies
 Log all incoming post, frank all outgoing mail and arrange courier deliveries as required
 Monitor company information mailbox and distribute appropriately. Run weekly/ monthly numbers for the mailbox
 Co-ordinate goods inward process in line with documented procedure
 Ensure processes & procedures are kept updated
 Assist with any additional duties as required
 Provide administrative support to the customer services team as and when requested
 Provide administrative support to the sales team as and when requested
 Assist with any additional duties if required

The post holder must demonstrate previous proven experience in a customer facing role, and possess first class communication and interpersonal skills. They must have a flexible and adaptable approach, the ability to multi-task and possess excellent IT skills. They must be process orientated, and have the ability to follow projects through from inception to completion.

 Minimum of 5 GCSE passes at Grade C (or equivalent) to include English and Maths
 Ability to process large volumes of information quickly & accurately
 Previous experience in a customer facing/reception role within a commercial environment
 Excellent IT, communication and interpersonal skills
 Ability to analyse and problem solve
 Ability to work on own initiative and prioritise workload to ensure delivery of key objectives
 Excellent organisation skills

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Grafton today!

Set a job alert