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REVENUE PROTECTION OFFICER / ANALYST

Location Antrim, County Antrim
Sector
Job Type Permanent
Salary Up to £19500 per annum
Published 25 days ago
Start Date ASAP
Contact Louise McCollum
Job Ref BM2614LMC_1574184194

Job Description

The REVENUE PROTECTION OFFICER/ANALYST will Reportto the Customer Billing Manager and taking direction from the Revenue Protection Lead, the Revenue Protection Officer will assist with Revenue Protection duties within the Billing Department. The post holder will play a key role in developing new strategies for identifying situations where revenue is potentially at risk, and ensuring all customers are billed for the energy they have consumed. The post holder will assist the Revenue Protection Lead with all revenue protection and assurance activities ensuring robust processes are in place to minimise revenue leakage.

Main duties and responsibilities
Key priorities
 Monitor consumer gas usage to identify and investigate potential revenue protection situations
 Deliver improvements in reporting mechanisms for identifying potential revenue risk
 Gain thorough knowledge of market procedures in relation to revenue protection and ensure compliance within the Billing
Department
 Enhance data analysis within the department to highlight discrepancies in billed volumes, meter readings and meter
information held within the billing system
 Ensure compliance with regulation and market procedures in relation to revenue protection issues
 Work closely with other internal departments to enhance revenue protection procedures and policies
 Gather intelligence from the external environment to aid revenue protection investigations
 Develop strategies to identify any errors in billed volumes and reconcile data discrepancies
 Assist Credit Control with recovery of aged debt and negotiate debt repayment plans with customers
 Assist Meter Reading Team with long-term meter inaccessibility issues
 Proactively identify non-burning meters and recoup network connection and disconnection costs
 Case management for small claims, county court and warrant applications
 Process account history requests and ensure timely resolution of claims and disputes
 Represent firmus energy at judiciary hearings and industry forums
 Conduct annual meter read and usage analysis to assist with Network Operator processes
 Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead

Qualifications/Requirements
Essential:
 Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
 Excellent communication skills (written and ora l) in dealing with internal and external relationships
 Previous experience resolving customer queries
 Self-motivated, with an ability to work independently
 Ability to process large volumes of information quickly and accurately
 Ability to deal with a heavy workload in a demanding environment
 Excellent analytic and problem solving skills
 Experience with identifying improvement opportunities, generating ideas and implementing solutions
 Proficiency in Microsoft Excel/Access with practical experience of extraction and manipulation of data

Desirable:
 Previous experience in customer focussed role in a financial environment
 Previous experience working in a regulated utility business
 Relevant third level qualification; Mathematics/Economics/Statistics discipline will be preferred
 Recent and relevant experience of process development/documentation in a similar environment

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