SaaS Specialist, IT Infrastructure

Location Letterkenny, Donegal
Job type Permanent
Salary Negotiable
Published about 1 year ago
Start date ASAP
Contact Jane Donnelly
Job reference JD36_1555601105

Job description

Role: SaaS Specialist, IT Infrastructure
Location: Letterkenny Co Donegal
Salary: TBC

Grafton Specialist recruitment has been retained to recruit an SaaS Specialist, IT Infrastructure role in Letterkenny

The role

Pramerica is seeking an experienced SaaS Specialist to join the Technology & Infrastructure services group. The Technology & Infrastructure services group supports various internal Business Units and Corporate Centers through numerous engagements, strategic initiatives, as well as emerging technology collaborations enterprise-wide allowing for growth in experience and career diversity.

The SaaS Specialist is a key contributor responsible for setup, structure, and configuration of various assigned SaaS products. Discover the next phase in your career with a company that admires and rewards your commitment and dedication. If you are someone who is outcome focused, loves challenges, can work collaboratively and drive value while exemplifying an entrepreneurial mindset in technology, we challenge you to see how good a career with Pramerica could be.


  • Become familiar with current setup/structure/configuration of assigned SaaS products
  • When new workflows, etc. are decided upon, understand all business needs and requirements to set things in motion and refine the system to fit corporate needs
  • Trouble-Shooting and Ad Hoc refinement
  • New Users / Deactivation of offboarding users
  • Define and Assign Roles & Permissions
  • Responsible for monitoring the health of systems and integrations
  • Responsible for fast-paced on-time delivery of all initiatives related to systems in the role's purview
  • Creation and maintenance of dashboards and reports as needed
  • Working with Product Managers, Engineers and Vendor to deliver optimal performance and support to customers
  • Responsible for updating data to maintain data consistency with revisions to system
  • System Optimized for performance reporting on operational levels and Corporate KPI levels

Essential Criteria

  • Self-starter; passion for solving challenges
  • Creative problem-solving skills
  • Ability to manage multiple projects and competing priorities while meeting deadlines
  • Results-driven with strong attention to detail
  • Strong technical skills
  • Strong project management experience
  • Solid communication and interpersonal skills
  • Experience or expertise in administrating (or being a power user of) SaaS Business operational software
  • Experience representing business needs to Vendor support/management teams
  • Ability to work in a team-oriented, collaborative environment
  • Familiarity or expertise in API a plus
  • Experience with Salesforce / Workfront Administration is a plus
  • Experience with Atlassian Product suite is a plus.
  • XML, SQL, JAVA, JSON experience a plus

Required Qualifications

  • Degree preferably in Computer Science, Information Systems or other related field
  • 4+ years' experience in a systems role with a good mix of technology skills
  • Excellent problem solving and Root Cause Analysis skills
  • The ability to develop solutions, document and communicate outcomes to stakeholders and non-technologists
  • Capable of producing well documented requirements, developing designs, preparing and executing implementation plans
  • Proficiency in understanding, analysing and defining corrective actions from data provided in log files

Other Requirements

  • Proficient in Microsoft Office (Word, Excel, Visio, Project)
  • Ability to multi-task and work on several high priority projects simultaneously
  • Ability to work overtime as required
  • Provide 7x24 on-call support when required
  • Provide off-hour problem management and change implementation support

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing and

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