As a Sales Coordinator you will be required to provide excellent customer service in response to inquiries about products & services. Provide timely response to all web, email and telephone enquiries. Knowledge of all sales areas and be able to provide cover in all sales regions. Support the day to day operations of the office systems while maintaining effective working relationships with customers and staff.
Conduct sales of company products and deal with customer queries regarding same.
Deliver sales targets where applicable.
Ensure that maximum availability of all products is maintained in the showroom
Ensure familiarity with all products and maintain product knowledge to enhance sales and customer service.
Conduct all sales in accordance with company guidelines including the company pricing systems and policies,, including credit control.
Liaise with suppliers as necessary.
Deal with any after sales issue which may arise.
Compose letters/emails and ensure the filing systems are maintained accurately.
Manage telephone calls, web inquiries professionally and efficiently.
Process all computerised sales transactions accurately and in a timely manner.
Prepare and review estimates and invoices for accuracy.
Manage, organise and update relevant data using database applications.
Acknowledge and appropriately greet and assist every customer in timely manner..
Ensure all customer queries are dealt with promptly and professionally and are recorded as appropriate.
Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
Process financial transactions efficiently - cash, cheque or card.
Ensure that company cash/stock handling procedures are adhered to at all times.
Must have previous sales admin experience within a business environment.
Computer literate in Microsoft Work, Excel, Outlook
Currently recruiting for this position on behalf of our client via Grafton Recruitment